Troubleshooting Teams not downloading on Windows

If you are trying to download Teams, and you get the error,

Cannot open app package
This app package is not supported by the App Installer because it uses certain restricted capabilities.

Follow the steps below to remedy the issue.

1. Use the Search bar at the bottom of your screen to search for the “Microsoft Store”

   Open

   

2. Once the Store is open, click on the Library icon above the Help button.

   Open

   

3. Click on Get Updates.

4. Once all the updates are done, you can download Teams from Company Portal or from the web.

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