IT professionals who wish to assign a ticket to an individual and a Component (Team) can search through the lists below to find Component members.
Anyone with "Agent" listed following their name is in Jira but not directly associated with a Component. You can select them as an Assignee anyway.
Academic Technology
Components | Responsibilities | Members / Notifications |
|---|---|---|
Classroom Technology Support (jsd-its-classroom technology support) | Hi-Tech classrooms AV Classrooms and Conference Rooms Scantron and test scoring services Digital signage Web & Video conferencing; WebEx AV consults | Jeffrey Albright Douglas Erickson Andrew Macfarlane Mark Uccello Michael Watrous Tristan Jones Dan Jakubiak Elijah Hanyckyj Ryan MacFarland Chris Doggett Luke Chapman Andrew Majewski |
HuskyCT (jsd-its-huskyct) | Escalated HuskyCT issues Center for Excellence in Teaching and Learning (CETL) WePresent wireless projection | Hengameh Vosough Steve Garrett David Anastasio Shoko Yamamoto |
Web Support (jsd-its-web support) | Aurora Confluence Daily Digest (dailydigest.uconn.edu) RHAP Soapbox (soapbox.uconn.edu) s.uconn.edu Jira Service Management Jira Software Jira Assets PCM Tools | Yi Zhang Joshua Roy Chandler Warren Gustavo Fernandez Jesse Zurawel Brian Dunnigan Chris Cerrigione Musa Jatkowski Will Harris |
Business Office
Components | Responsibilities | Members / Notifications |
|---|---|---|
Telecom Billing (jsd-its-pinnacle records) | Charter connectivity issues for UConn rental properties Softeligent and Telecom billing KFS code changes | Danielle Farrands Rori Ziegwied |
Business Office (jsd-its-business-office) | Purchase Request | Rori Ziegwied Ross Hoel Regina Pelrine Kayla Rettburg |
CoreCT Tech
Components | Responsibilities | Members / Notifications |
|---|---|---|
CoreCT Tech (jsd-its-corect tech) | Larry Wyse | |
CoreCT Tech (Agent) (jsd-its-corect tech) | Millard Hofmann Rob Boncoddo Seth Jodoin Ellen Lowe Jessica Dempsey Jessica Lowrey-Manning Kimberly Figiela Cheryl Berry Amanda Masztal Reka Wrynn Heather Ryan Jen Traynor Amy Tse Melody Williamson Cindy Drost Ronald Stevens Suzanne Rogoz Tiffanie Klick Vicki Fry Joanna Smith Johannah Gorgone |
Enterprise Applications
Components | Responsibilities | Members / Notifications |
|---|---|---|
Applications and Technology Solutions (jsd-its-applications & technology solutions) | Workflow development: Kuali Build / LEAP forms Facilities application (AiM) support Logistics application support UPDC application support SDLC (Solution Development Life Cycle) tools (Bitbucket & Bamboo) HuskyTime issues KnowledgeLake & Filenet document management / Datacap document capture Everbridge Alert system Building & Emergency Contact (BEC) List | Mike Oatley Jessica Henderson Luis Begue Jason Card Ruben Mercado Matthew Grimm Jonathan Kuehn Ying Hu Louis Frati Araceli del Castillo Andrew Morse Zachary Rosensohn Jordan Gardiner |
Enterprise Systems
Components | Responsibilities | Members / Notifications |
|---|---|---|
Accounts and Access | Identity Data Account Information Single Sign On NetID Management LastPass 2FA/MFA/Duo (Escalated) Sponsored Account creation Account provisioning Failed mail-enabled users* Email routing issues* Boomi | John Tindall Michael Ballard Marybeth Bardot Megan Clark Philip Duncan Joshua Jones Lara Juenger Jim Luther Meera Nair Van Nguyen Richard Sarvas Chris Yaros |
Email and Calendar (jsd-its-email & calendar) | M365 and Google Workspace Shared resource creation Spam and phishing emails MassMail service Escalated SharePoint issues Distribution List requests Email incorrectly tagged 'spam' ListServ Failed mail-enabled users* Email routing issues* | John Tindall Michael Ballard Marybeth Bardot Megan Clark Philip Duncan Joshua Jones Lara Juenger Jim Luther Meera Nair Van Nguyen Richard Sarvas Chris Yaros |
Room Scheduling (jsd-its-room scheduling) | Event Management Systems (EMS) room scheduling software | John Tindall Michael Ballard Meera Nair Megan Clark Richard Sarvas Louise Swetland Larson Marc Hatfield Isaac Barber John Letot Jim Wheeler |
Server Systems (jsd-its-server systems) | Shared department drive requests Image Now Talisma and Titanium Filelocker Secure Shell (SSH) gateway Linux Non-Aurora UC webpage outages pentana.oace.uconn.edu issues Virtual Server | John Wrynn Mitch Saba Angelo Fazzina Abiodun Obajinmi Theresa Chu Temitope Leshi Jason Zannetos Brandon Velasco |
Storage and Virtualization (jsd-its-storage & virtualization) | Data backup and restoration Citrix R drive Q drive creation requests and monitoring; | Doug Baker Christopher Dupont Herman Casaol Kristopher Smith Timothy Bogues Joseph Colon Marko Rudyk |
Database Management (jsd-its-database management) | Oracle SQL Server | John Tindall Charlie Tuttle Dan Lapp Jason Britney |
Enterprise Financials
Components | Responsibilities | Members / Notifications |
|---|---|---|
Enterprise Financials (jsd-its-enterprise financials) | Kuali and its technical integrations with HuskyBuy (Jaggaer) Concur Control-M System access requests - KFS, KFDM, HuskyBuy, and AssetPanda | Brett Paulson Paul Morano Lan Guglietta Rich Ritchie Bryon Moore Stephen Papillo Meghan VanSchalkwyk |
HuskyBuy (jsd-its-huskybuy) | Questions and issues related to the day to day use of HuskyBuy (Creating Orders/Vendors/Contracts, Workflow Approvals) | Jeremiah Macht (UBS Staff) Kathy Cyr (UBS Staff) Garrett Heinze (UBS Staff) Brett Paulson |
Personal Computing
Components | Responsibilities | Members / Notifications |
|---|---|---|
Device Support (jsd-its-desktop management) | ACD installation; Exchange issues; Bitlocker escalation; Hardware problems; New computer setup; Reimage; Computer admin rights; Printer installations; Direct access issues; Computer trust relationship issues | Les Martin John Allen Joseph Darigis Jacob Cuevas Kelly Lin Josh Mindek Keith Parks AJ Newman |
Area Specific Device Support | Bitlocker escalation Self-Service tools Printer & Scanner setup Outlook & Office troubleshooting Workstation Environment troubleshooting Workstation Peripherals issues Lab setups | Josh Forest Rick O'Toole Cory Joyce Josh Hardin John Allen Josh Mindek Andrew Rittner |
Device Management (jsd-its-efs & software) | Software issues; Skybox support; AnyWare issues; Print servers; FTP Citrix Advanced Hardware Diagnostics, EFS P Drive Increase, SCCM Full Admin, Secure Research Infrastructure, Task Sequences and OSD, Workstation Driver Support, Application Virtualization, GUI/Script creation for workflow, Software Installation and Troubleshooting | Rob Morrell Konstantinos Filippakos Phil Dean Wayne Boyko Zoe Alfano Kelly Lin |
Regional Campus Support
Components | Responsibilities | Members / Notifications |
|---|---|---|
Avery Point Technology Support (jsd-its-avery point) | Todd Fake Mark Bond | |
Hartford Technology Support (jsd-its-hartford) | Josh Forest Rick Morgan Les Martin Vincent Gianni Jubi Santiago Preston Blanchette | |
Stamford Technology Support (jsd-its-stamford) | Matthew Proulx Jeffrey Shapiro Sergio Pineda William Shannon | |
Waterbury Technology Support (jsd-its-waterbury) | Tom Vesci Braden Mellin |
Reporting and Data Management
Components | Responsibilities | Members / Notifications |
|---|---|---|
Reporting (jsd-its-reporting admin) | Outages and access granting WebFOCUS FOCUS OBI KFDM | Dhanoop Jose Noel McAvoy Keerthi Chamala Sharat Sarsanwar Varalaxmi Singireddy Sumanth Reddy Stephen Hodgkins Elton Thompson Prasith Gaddam Jean Ose |
Research IT
Components | Responsibilities | Members / Notifications |
|---|---|---|
High Performance Computing (HPC) (jsd-its-hpc) | High Performance Computing (HPC) | David Christianson Daniel Sniffin Douglas Kirby |
Security
Components | Responsibilities | Members / Notifications |
|---|---|---|
Security (jsd-its-security) | Identity Finder escalation Firewall issues and requests Phishing emails Security awareness training InCommon Cert Manager | Donald Babcock Zach Robert Laurie Neal Chris Tarricone |
Student Admin
Components | Responsibilities | Members / Notifications |
|---|---|---|
Student Admin (jsd-its-student admin) | Configuration and system issues with Student Administration (PeopleSoft) | Seth Michalek (Interim) Bruce Kwon John Gwinnell Avyank Kuncha Enrique Miras-Alonso Syed Rizwan Haider Kearsten Davis Kelly Shedd Tanya Osuba Brian Rockwood Frank Zeffiro Rush Bhatt Julie DeCandia Louise Larson John Bowden Brian Rockwood |
Student Admin - Admissions (jsd-its-student admin admissions) | Julie DeCandia Dawn Jones Jeffrey Chen | |
Student Admin - Registrar (jsd-its-student admin registrar) | Student Admin (SA) access requests | Louise Larson Marc Hatfield Laura Stone Brian Rockwood Carl Rivers Laura Mlyniec-Beam |
Technology Support Center
Components | Responsibilities | Members / Notifications |
|---|---|---|
Technology Support Center (jsd-its-technology support center) | NetID, student worker, NetID admin and Student Administration system password resets; Basic computer troubleshooting; Software troubleshooting; Granting access to shared resources (EFS P- and Q-drives, calendars, mailboxes) | Keith Parks Steven Fletcher Andre Corsini Griffin Freiberg Elijah Hanyckyj Joseph Darigis AJ Newman Michael Lillis Katie Shi |
Telecommunications
Components | Responsibilities | Members / Notifications |
|---|---|---|
Data Center Ops - Network Engineering (jsd-its-data center) | Data equipment and servers; Equipment in Data Center; badge access; Co-location; Equipment Installation; Network Cabling; Monitoring; | Josh Bartlett Armand Pomerleau Richard Dziekan |
HuskyVision TV (jsd-its-huskyvision tv) | Missing channels; Converter box assistance | Brian Coffey Zack Garlock |
Network Engineering (jsd-its-network engineering) | Widespread network connectivity issues; Static IP requests; VPN; WhatsUp site maintenance; Network-related outages; VLAN change requests; Code Blue phones | Robert Kent (interim) Bill DelGrego Jerin Jose |
Network Infrastructure (jsd-its-network infrastructure) | The Physical Infrastructure and Planning (PIP) group maintains the telecommunication cable and infrastructure plant in support of the University voice, video and data networks. Any University faculty, staff, or affiliate with a NetID that requires voice, data or CATV cable installation, relocation or removal, please submit a cable request form. If a customer, consultant or vendor needs telecommunication design/review services or a outside contractor requires a University voice or data connection, please submit a project request form. For contractors and consultants working at UConn, please visit the additional resources and information page to find helpful information such as:
| Josh Bartlett Gary Klett Andrew Pagano George Perron Michael Williams Nicholas McNamara Troy Clark |
Network Services (jsd-its-network services) | Wired Issues Wireless Issues Broken Data Jacks IP Address Requests Infoblox Contact Center Cable Television | Jason Hamley Glenn Keegan Eric Glinsky Scott Haney Jon Ardolino Mark DiBacco |
Voice (jsd-its-voice) | CCX; voicemail; Cell phone; Desk Telephone; and land line; Windstream trouble tickets; Locating and managing printer fax numbers | Laurel Rae James Tuohy Danielle Farrands Jared Dewey |
Others
Components | Responsibilities | Members / Notifications |
|---|---|---|
CETL (jsd-its-cetl) | CETL, EdTech, eCampus, HuskyCT Instructor support | Cheryl Sellers Daniel Fachinetti David Morrow Desmond McCaffrey Jordan Vinikoor |
Fine Arts (jsd-its-fine arts) | School of Fine Arts IT Support | Rick O’Toole |
Library IT (jsd-its-library-it) | Library IT Support | Laurie Taylor Kim Mcnamara |
Neag (jsd-its-neag) | Neag School of Education IT Support | Cory Joyce Cathleen Hammel |