UPrint FAQs

UConn's UPrint Program, administered by Information Technology Services (ITS), offers printing solutions for departments through an external partner. This program analyzes document output devices such as copiers, printers, and fax machines to reduce costs, boost efficiency, and promote sustainability.

All service, maintenance, and supply needs are covered for vendor-owned and managed equipment within the program. Departments are primarily billed for placed devices through a document output fee structure which varies based on your department’s needs.

University departments can realize cost savings through UPrint in a variety of ways. First, departments will not be required to purchase a new device to participate in the program. All costs will be combined into a document output fee structure that best meets your department's needs. In addition, your department will no longer have to purchase consumables (toner, staples etc.), thereby reducing the amount of administrative support required for printing. The contracted vendor(s) will place a device in a department generally for a period of 60 months, with flexibility if departmental needs change. A fixed device fee and variable charges for black or color copies/prints will then be charged each month.

No, however, your existing equipment may be replaced with the contracted vendor(s) supplied equipment. Departments will not be required to buy new equipment. All equipment, service/maintenance, and supplies (excluding paper) are included as part of the document output fee structure.

Certain features of the UPrint program may not be accessible without compatible equipment.

Leased equipment can be replaced or removed. Please contact uprint@uconn.edu for additional information.

Based on the thorough assessment of each area, departments will be presented with a proposed right-sized environment which best fits your document output needs and business requirements. We are aware that specific business needs exist, and will work with departments to include current equipment, where possible and most economical, when compiling a final recommendation.

Once your department begins participating in the UPrint program, current costs will be collected for each device before the assessment. Your department representative will be contacted to schedule an assessment once all equipment details are submitted.

During the assessment process, multiple factors are considered to ensure recommended equipment meets the needs of all users. Although monthly volume is a major consideration, other factors include equipment capabilities and departmental business needs. Should your department require printing from a special application, this will also be considered.

Each department assessment will take into consideration the current printing environment and recommend opportunities for cost savings and efficiencies. This may result in the addition or reduction of equipment to ensure department needs are being met while improving efficiencies. It is important to note that additions or reductions of equipment will not materially affect the functionality of the equipment itself. When replacing devices, UConn-owned machines will need to be sent to Surplus. UPrint will help coordinate the removal of vendor-owned machines by the contracted-vendor(s). The contracted vendor(s) may unplug and move the vendor-owned machines to place the new device.

As part of the UPrint program, the majority of the equipment is vendor-owned; therefore, the flexibility exists to reassess and adjust equipment placements as necessary. The same assessment process described above will be used.

The ultimate goal of this initiative is to deploy the UPrint Program University-wide to maximize efficiencies, obtain greater cost savings, and increase document output management. Through a unified effort, the University will be able to leverage spend to achieve greater customer service, more advanced technology, and a secured printing environment through a controlled print function.\

Yes, all equipment under the UPrint program will be networked.

When a department is being assessed, the department representative should make known any specific requirements that may currently exist in their area.

A key feature of the UPrint program is secure print. This feature will allow controlled release of documents to ensure the privacy and confidentiality of the output. Documents will be sent to an output device and will not be printed until you input your credentials into a particular networked device. Without your credentials, your document will not be printed.

Supply levels will automatically be monitored through software administered by the contracted vendor(s) and shipped when needed. Many service needs will also be monitored through this software. Users can also contact uprint@uconn.edu with questions.

Contracted vendor(s) will provide training on using any new devices, this can be coordinated by contacting uprint@uconn.edu or coordinated with the vendor(s) when devices are selected.

As certain devices can be serviced by the contracted vendor(s), please contact uprint@uconn.edu to discuss your specific needs.