Faculty and staff can edit their voicemail mailboxes. These changes include recording greetings, recording your name, changing your pin, menu commands, and recovering deleted messages.
Recording Greetings
During enrollment, you record an initial greeting. To change the saved greeting:
Access your voicemail mailbox.
Press 4 for setup options.
Press 1 for greetings.
Press 1 to change greetings.
Alternate Greetings
If you are going to be out of the office for any reason, you can record an alternate greeting. An alternate greeting lets callers know that you are out of the office and can offer them other options for assistance until you return, such as someone else’s extension or email. You can set the alternate greeting to expire on a certain date at a certain time, and it will automatically revert to your standard greeting. You may also choose not to set an expiration date and switch back to the standard greeting manually.
Access your voicemail mailbox.
Press 4 for setup options.
Press 1 for greetings.
Press 3 to edit other greetings.
Press 3 to change your alternate greeting.
Recording Your Name
During enrollment, you record your name. To change the saved recording,
Access your voicemail mailbox.
Press 4 for setup options.
Press 3 for preferences.
Press 2 to change your name.
Changing Voicemail Pin
During enrollment, you set a PIN for your mailbox. To change your PIN,
Access your mailbox.
Press 4 for setup options
Press 3 for preferences.
Press 1 to change your PIN.
Using Menu Commands
Main Menu and Shortcuts
To… | Press… |
|---|---|
Play new messages | 1 |
Send a message | 2 |
Review old messages | 3 |
Change setup options | 4 |
Change greetings | 4 – 1 |
Turn alternate greeting on/off | 4 – 1 – 2 |
Change message notification | 4 – 2 – 1 |
Choose full or brief menus | 4 – 2 – 3 |
Private (distribution) lists | 4 – 2 – 4 |
Exit | * |
Help | 0 |
While Listening to a Message
To… | Press… |
|---|---|
Rewind message | 1 |
Repeat message | 1 – 1 |
Pause/Resume | 2 |
Fast-forward | 3 |
Slow playback | 4 |
Message properties | 5 |
Fast playback | 6 |
Lower volume | 7 |
Raise volume | 9 |
Cancel | * |
Skip message | # |
After Listening to a Message
To… | Press… |
|---|---|
Skip back | 1 |
Replay | 4 |
Message properties | 5 |
Forward | 6 |
Delete | 7 |
Reply | 8 |
Reply to all | 8 – 2 |
Save message (as heard) | 9 |
Skip message | # |
Send Message Menu
To… | Press… |
|---|---|
Mark urgent | 1 |
Request return receipt | 2 |
Mark private | 3 |
Set future delivery | 4 |
Review recording | 5 |
Re-record message | 6 |
Add to the message | 7 |
Send the message | # |
Recovering Deleted Messages
Voicemail messages are saved in the system for 24 hours after you delete them. If you accidentally delete a voicemail, you can go into your deleted messages for up to 1 day to retrieve it.