Students taking an online exam in HuskyCT using LockDown Browser with the Webcam requirement may come across an alert that their microphone is not working.
Recommended Steps
- Make sure you are using the latest version of LockDown Browser. You can check your version and upgrade by using the steps in this article.
- Restart your computer. Once restarted, close all applications on your computer other than LockDown Browser; ensure that no applications that use a microphone (e.g., Skype, Facetime, Google+) are running.
- Turn your computer's volume up all the way.
- Make sure that your computer's operating system has not muted LockDown Browser.
- Mac Mojave users should also ensure they have granted the necessary permissions for the camera and microphone to be used by LockDown Browser. For more information, see this article.
- Open LockDown Browser, log into your institution's learning management system, and navigate to a course. Then click on the Help Center icon in the upper toolbar.
- Click Run Webcam Check. If your camera and microphone are detected and work properly in this check, then they should also work in the pre-exam webcam check.
- If you still do not hear your recording, click It's Not Working and follow the steps in the troubleshooter.
- If problems persist, we recommend you hook up an external microphone to your computer and try the above steps again. Most external USB webcams come with a built-in microphone, so using one of these is a good troubleshooting step. A USB headset with a built-in microphone is also worth trying.
If these troubleshooting steps do not succeed, you may have to use another computer for your exams.
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