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This guide aims to assist in the troubleshooting of the AnyConnect client on MacOS. 

Uninstalling AnyConnect on MacOS

If the application is currently installed, perform the following steps:

  1. From the Finder go to the Applications folder.
  2. Look for the Cisco folder - open it.
  3. Double-click on Uninstall AnyConnect to start the uninstall process.
  4. Follow the instructions to uninstall the AnyConnect VPN program.

Manually Uninstalling AnyConnect

If you run into issues with AnyConnect and for some reason it can't be uninstalled, please follow these steps to manually start the uninstallation process.

  1. Open the Terminal app on your Mac, found in Applications > Utilities > Terminal.

  2. Enter the following shell script at the Terminal:

    sudo /opt/cisco/anyconnect/bin/vpn_uninstall.sh

    You will be prompted for your password. Once you enter it, follow the steps to uninstall.

Loss of Connectivity

While the uninstallation procedure is going, your Mac may lose internet connectivity briefly. This is expected, as it's uninstalling portions of the Network Drivers. It should regain connectivity once the installation completes.

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