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The most common issue preventing network connections on Windows is out-of-date drivers. You may need to run this step on a different wireless network or on a hard-wired Ethernet connection.

1. Open Settings and navigate to Windows Update.

2. If available, click Check online for updates from Microsoft. Allow all available updates to install and restart as necessary.

3. Click Check for updates if the prior option is not available. Allow all available updates to install and restart as necessary.

Device manufacturers often provide their own driver update tools. It is recommended that you run these as well as Windows Update. Instructions for each brand vary, but you can use the following links to learn more for most common manufacturers:

Dell

HP

Lenovo

Asus

Samsung

Razer

MSI

Your Mac will need to run a relatively new version of macOS in order to connect to UCONN-SECURE. Navigate to Apple menu → About This Mac. The current version of macOS is version 14 15 (SonomaSequoia), released in late 20232024. If your version is more than a few years old, you will have to upgrade to a newer version. Connect to a different internet network and follow these instructions from Apple: https://support.apple.com/en-us/108382

1. Open Keychain Access. You may need to use Spotlight Search to find it.

2. Navigate to Default Keychains → login.

3. Search for uconn in the search bar.

4. If you see any certificates listed that are named ise-psn-msb-0.its.uconn.edu, you can select and delete them.