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The Knowledge Base is a collection of information that offers technical support to the UConn community.  ITS faculty and staff can contribute by creating and editing articles within Confluence, an online workspace.

You can add, edit, and rename links in Knowledge Base articles Confluence to effectively direct readers to other Knowledge Base articles, additional support, login portals, helpful contact information, and more.

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In this article:

Link to Another Confluence Article

Topics may come up while writing that are not familiar to the user. If you find that you mention a topic that may need further clarification and we have an article in our KB that clarifies that topic, please link that article to the page; embed the link in the text that you are writing (e.g., "When you are Changing Your NetID Password, please follow the password guidelines"). You may need to change the way the link displays so that it syntactically fits with your writing (e.g., "You must have Password Recovery Options set up in order to reset a forgotten password."). 

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1. Click on the link icon in the toolbar at the top of the edit window.

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2. Click Search.

3. Enter the name of the article that you want to link.

4. At the bottom of that window, you can change how the link appears in your article by altering the link text.

5. Click Insert. 

Avoid using phrases such as "Click Here," "Read More," or "Learn More" as the sole link text. These phrases do not provide any context for users with assistive technology, such as a screen reader user.

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Link to

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a Website Outside of Confluence

To link to a page outside of Confluence, like http://netid.uconn.edu , insert the link without the "http://" by altering the link text.

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To insert these links to your article,

1. Click on the link icon in the toolbar at the top of the edit window.

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2. Click Web Link.

3. Enter or copy and paste the link into the Address field.

4. If needed, you can change how the link appears in your article by altering the link text.

5. Click Insert. 

\uD83D\uDCD8 Inserting a Link

1. Go to kb.uconn.edu.

2. Log in with your NetID and password. Student employees should log in with their student work account credentials.

3. Select an article and click Edit icon on the top right.

   1. You will be directed to the Confluence version of the article.

4. Click on the page and select the word or words where you want to insert the link.

5. Select the Link icon on the top bar of the screen or use the keyboard shortcut (Ctrl+K).

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6. Add your hyperlink into the “Paste Link” bar. Confluence offers two ways to insert your link:

   1. For external websites, copy and paste a link into the bar.

   2. If you are linking to another article in Confluence, search for the article or select it from the recently viewed documents displayed below the “Text to Display” bar.
      Tip: Find the article that you wish to link to and then go back to the page where you are adding the link. The article you are linking to will appear in the list of “Recently viewed” articles.

7. Press Enter.

📘 Display Options

Change Display Options of Confluence-Linked Articles

These options only work for Confluence-linked articles.

1. Click on the inserted link.

2. Go to Display URL, and select one of the options in the list:

   1. Display URL: Displays the entire URL

   2. Display Inline: Displays the name of the article/website

   3. Display Card: Displays the name and a description of the article/website

      

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Edit a Link

1. Click on the inserted link.

2. Click Edit Link.

   1. You will be directed back to the “Paste Link” and “Text to Display” bars.

3. Once you have finished editing, press Enter.

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Unlink a Link

1. Click on the inserted link.

2. Select Unlink.

   

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