This article is intended to assist with troubleshooting the various issues that may occur with AnyConnect on Windows. This page will be updated if new issues arise.
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If the AnyConnect client is currently open, close it.
You also need to ensure that AnyConnect is not running in the background. If the AnyConnect icon is in the bottom-right of your taskbar, right-click and choose Close.
Navigate to the following folder in Windows Explorer - C:\ProgramData\Cisco\Cisco AnyConnect Secure Mobility Client\.
Delete the file named preferences_global.xml.
Navigate to the following folder in Windows Explorer - C:\ProgramData\Cisco\Cisco AnyConnect Secure Mobility Client\Profile.
Delete any files that end in .XML.
If this is a University-Owned device:
Navigate to the following folder in Windows Explorer - C:\Users\NetID\AppData\Local\Cisco\AnyConnect\, replacing NetID with your actual NetID (e.g. C:\Users\zar19007\AppData\Local\Cisco\AnyConnect\)
If this is a Personal device:
Navigate to the following folder in Windows Explorer - C:\Users\Username\AppData\Local\Cisco\AnyConnect\, replacing Username with the username you use to sign in to the PC.
Delete the file named preferences.xml.
Once you have done that, re-open AnyConnect and type in “anyconnect.uconn.edu/split.”
Click Connect.
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