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This guide aims to assist in the troubleshooting of the AnyConnect client on MacOS. 

Uninstalling AnyConnect on MacOS

1. Use Finder to navigate to

   the 

   the Applications

    folder

    folder.

2. Locate and open the Cisco

    folder

    folder.

3. Double-click

   on 

   on Uninstall AnyConnect

    to

    to start the uninstall process.

4. Follow the instructions to uninstall the AnyConnect VPN program.

Manually Uninstalling AnyConnect

If you run into issues with AnyConnect and it cannot be uninstalled, follow these steps to manually start the uninstallation process.

1. Open Terminal (Applications > Utilities > Terminal).

2. Enter the following shell script at the Terminal.

   Code Block
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   sudo /opt/cisco/anyconnect/bin/vpn_uninstall.sh

   
   

3. You will be prompted for your password. Once you enter it, follow the steps to complete the uninstallation.

...

If you attempt to install AnyConnect and it says it's already installed, and the previous guides do not work for uninstallation, please follow these steps.

1. Open Terminal (Applications > Utilities > Terminal).

2. Enter the following shell script at the Terminal.

   Code Block
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   pkgutil --pkgs | grep cisco

   
   

3. You should see the following entry in your Terminal.

   Code Block
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   com.cisco.pkg.anyconnect.vpn

   
   

4. Enter the following command to forget the AnyConnect package.

   Code Block
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   sudo pkgutil --forget com.cisco.pkg.anyconnect.vpn

   
   

5. You should receive the following message.

   Code Block
   language bash theme DJango
   Forgot package 'com.cisco.pkg.anyconnect.vpn' on '/'

   
   

6. You can now proceed to install Cisco AnyConnect.

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