Using WebEx for Remote Support

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Last updated: Oct 23, 2024 by Ashley Mattingly
2 min read

You need to have WebEx installed before you use this service. 

Faculty, staff, and students can use WebEx for MacOS remote support. WebEx is traditionally a virtual conferencing program, but it can be used as a remote support tool when needed. Both parties have to agree to this interaction. You should only engage with trusted individuals.

Giving Assistance (Agent Actions)

  1. Open Webex.

  2. Provide your Webex Personal Room link to the customer.

  3. Start the meeting.

    start a meeting button

  4. Admit the customer.


Receiving Assistance (Customer Actions)

  1. Click the link provided by the agent.

  2. Click Allow when prompted.

  3. Wait for the agent to admit you to the meeting.

  4. Open System Preferences.

  5. Navigate to Privacy.

  6. Select Screen Recording.

  7. Check the box next to Cisco Webex Meetings. 

    check cisco webex meetings

  8. Click Share.

  9. Select Screen 1. The agent will then be able to see your screen, send messages to you, and perform all other regular WebEx functions.

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