These instructions describe the process of picking up and dropping off a device to the Technology Support Center's Device Support team. For information regarding the pickup of bulk Campus Refresh computer orders, please refer to the following page: ITS Campus Refresh - Device Bulk Order Pickup Procedure
If you are receiving a new machine or freshly re-imaged machine, be sure to login for the first time while on campus. If you wait until you get off-campus to login for the first time, Windows or MacOS will not be able to load your account. More details are provided in an included informational sheet.
Pickup or Drop-off Procedure
ITS Quick Support has moved back to the 1st floor of the Homer Babbidge Library. Our North Entrance location is closed and we ask that you come to the 1st floor for in person appointments troubleshoot your device.
Pick up and Drop off of devices can now be done at the Library loading dock. When you arrive please call 860-486-5620
- You will receive a link (provided below) in your Jira ticket that asks you to schedule a time to drop off / pick up your device. This is also the location to pickup loaner laptops/iPads.
- At your scheduled time, go to the Homer Babbidge Library Loading Dock located on Babbidge Road.
15-Minute Short Term Parking can be found next to the Library loading dock
Long Term Parking (Longer than 15 Minute) can be found in the South Garage.
- The Technical Service Center Quick Support Desk is located on the first floor of the Library.
- If you need help finding us please call 860-486-4357 and a Support Specialist will assist you.
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