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Faculty, staff, and students may run into Error Code: 80180014 when installing Microsoft 365 apps on their personal devices.

Cause

ITS disabled a feature that asserts itself during the installation of Microsoft 365 apps on personal and university-owned devices. The function of this feature is to add the computer to UConn’s institutional computer management system. This is not appropriate for personal devices and can cause issues for users if their devices get enrolled.

This feature has been disabled, however you may still be given the choice to enroll your device in UConn’s management system. If you do not opt out of this feature, you will see the following error:

error screen with code 80180014

Fix

During the installation process, do not check the Allow my organization to manage my device. Instead, click on No, sign into this app only.

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