Students may take an online exam in HuskyCT using LockDown Browser and see a "spinning wheel" during the pre-exam WebCam check.
If you encounter any of the above "spinning wheel" errors (and blanked out frame where your webcam image should be), another program, background process, or privacy setting on your computer is preventing LockDown Browser from activating your camera.
For Mac users, you should read this article to adjust your camera privacy settings.
For Windows users, you may need to adjust the camera privacy settings within Windows, a camera utility, or your anti-virus software.
Checking Camera Privacy Settings (Windows 10)
- Navigate to your Camera Privacy Settings.
- Scroll to "Allow desktop apps to access your camera" and make sure On is selected. LockDown Browser should also appear in the list below.
- Repeat the above process for your Microphone Privacy Settings.
If you are running an older version of Windows, the above camera and microphone permissions may not be available (and are likely enabled by default).
If the above steps do not resolve the problem on a Windows or Mac computer, it is possible another application has control of your webcam or microphone. An example of an application is Kaltura Capture, which must be manually terminated before starting LockDown Browser.
To see if an application is currently in use (for Windows), go to Camera Privacy Settings and scroll to "Choose which Microsoft Store Apps can access your camera." If an app is shown as "currently in use" (see example below), change the setting to "off". You may also try turning off all the apps in the "Microsoft Store Apps" list to see if it LockDown Browser to access the camera. Make sure to keep the main Camera set to "On."
If you are unable to locate the app or process that has control of the camera, you must manually search and shut down apps that might use a camera or microphone.
- Exit LockDown Browser.
- If using Windows, press CTRL + SHIFT + ESC to open Windows Task Manager. On a Mac, open the activity monitor from the applications folder.
- Close applications that might use or blocking access to your webcam.
- Close the Task Manager/Activity Monitor and restart LockDown Browser to evaluate the results.
If a camera driver was recently updated on your computer and your webcam has since stopped working with LockDown Browser, consider “rolling back” to the previous version of that driver.
Another potential workaround is to try an external USB webcam to see if that clear the issue.
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