As technology changes, so must the information that supports it. The Knowledge Base (KB) is a dynamic resource designed to support and be curated by our UConn community. We welcome comments, additions, and revisions.
ITS welcomes contributions from our UConn community. To edit and add to the KB, you need an account on Confluence, the platform for the KB. Contact ITKB@uconn.edu to request an account.
Getting Started
Once you have been given access to the KB, the next step is to log in.
When you are not logged into Confluence, you will see the theme that we applied to our space. This theme improves the usability and the appearance of the KB. To make updates to the content displayed, you need to log into Confluence, the application ITS uses for the KB.
Logging In to the Knowledge Base
Click Log In, located in the upper right corner of the screen.
Enter your UConn email address and click Next.
The next screen lets you know that UConn uses Single Sign On (SSO). Click Log in with single sign-on.
Enter your NetID and password. Student employees should enter the credentials for their student work account (abc12345work and the password set up for the work account).
You are now on the homepage for the UConn Knowledge Base. The Knowledge Base is a collection of Confluence spaces, which divide the content into categories. Knowledge Base contributors have access to and can edit content in these spaces.
After you log in, you may be taken to the main page for Confluence instead of your Space. If this happens,
Click Spaces in the upper navigation.
Select View all spaces if you do not see yours listed.
Enter [your Space name] in the search/filter field.
You are now on the homepage for your Space. Navigate the space using either the page tree or search box.
Editing Articles
Editors are invited to also edit pre-existing articles where they see fit. If you are on a page and can improve the information provided, please feel free to edit the page.
Log in to the Knowledge Base.
Navigate to the page you wish to revise. Click on the edit pencil icon in the upper-right navigation.
Enter your changes using the text editor tools.
Click the blue Publish button in the bottom right corner of the screen. Your changes will then be live.
To view your page within our applied theme, click Refined in the top-center of the window. Choose to View in Refined.
In the new browser tab, you will see the live page as it appears to the public.
Close the tab to return to the editor view.
Creating New Articles While in the Theme
Editors are invited to create articles where they see fit. With your intended topic in mind, navigate to the KB page that you would like to nest your new article under. This begins the Parent-Child page relationship. A page that is nested under another is considered a "Child" page, while the page that holds the Child pages is considered the "Parent" page.
Log in to the KB.
Go to the section where you wish to add an article. Click the ellipsis and select Create new page in Confluence.
You will have a blank page for your article and can add and publish your content.
We recommend using a how-to article template.
Creating New Articles in Confluence
There are two ways to create a new page using the Parent page:
Navigate to the Parent page in the page tree.
Click on the blue Create button at the center-top of the window.
Find your Parent page in the page hierarchy.
Hover your cursor over the list item and click on the + (plus) button.
Using a Template for New Articles
We recommend using a how-to article template. Choosing a template does not restrict any editing tools; it simply starts you off with ITS-required elements on the page.
On most blank pages, your template options will automatically display. If you have do not see the panel, click the ellipsis (…) and select Templates & import doc.
Search for and select the How-to article template.
Begin documenting your topic. Click Publish when you are finished.
Reach out to ITKB@uconn.edu with any questions.