In cases where there are multiple tickets that require the same response, you can create a Bulk Response. The example scenario below shows a bulk response to customers reporting the same phishing email to the TSC.

Filter out the specific tickets by doing a search in Jira:

Use the search function in Jira to identify the tickets that require a bulk response. Instructions on using the search function can be found here: https://confluence.uconn.edu/x/NpdSBw. You can filter by looking for tickets with a similar summary or a label added to them.

An example search that filters tickets with the word "Mendelssohn" in the summary:

Create the bulk response:

1. Click on Tools (upper right corner). You will see Bulk change, in this case you see ‘all 4 issue(s)’.
   
   
   
2. Click ‘all 4 issue(s)’
   
   
3. You will now choose the issues you wish for the bulk response by either clicking the top box (chooses all issues listed) OR you can choose issues based on your needs.
   
   
   
   
4. Click Next
   
   
5. Choose the appropriate operation. In this case we are using Transition Issues (to change the status). Depending on the status of your issues chosen and the operation you choose, the following screens will show different options.
   
   
   
6. Click Next
   
   
7. Choose the appropriate Action. In this case, we are going to Close the tickets.
   
   
   
8. Click Next.
   
   
9. In this particular transition, there are no fields on the screen, click Next.
   
   
10. Click Confirm
    
    
    
11. Once the bulk operation is completed, you will see a status screen stating the operation has completed.