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Use this guide if the other participants in the Webex Meeting and you yourself cannot see your camera feed. 

  1. If you are using an external USB camera, be sure that it is plugged in. If you know the camera has lights on it, make sure those lights are illuminated.
  2. If the camera is plugged in, or you are using a built in camera, continue below.
  3. Does your webcam have a shutter that is blocking the lens? If there is a slider near the webcam lens, slide it to expose the lens.
  4. Be sure that WebEx is looking for the correct camera by following this help guide. To return to this page, use the link at the bottom of the guide
    Changing Speaker, Microphone, and Camera Options in WebEx
  5. The next step to try is to leave and re-join the WebEx room
  6. Let's continue to diagnose by checking if the camera is recognized by programs other than WebEx

  7. This step will diverge for each operating system:

     If you are on a Windows device
    • Open your Start Menu and search for the Camera App. Check to see that this app can detect and use your camera.
    • If you cannot see yourself in the Camera App, let's continue to the Privacy Settings.
    • Open the Start Menu by pressing the windows key on your keyboard ().
    • Type "privacy" and you will see "camera privacy settings" in the results. Click on this result.
    • Scroll down to "Allow desktop app to access your camera". Make sure this option is set to "On"
      supporting image
    • Continue to Step 8 outside of this section
     If you are on a Mac OSX device
    • Open your Applications folder from the Dock. Click on the Photobooth icon to open the application. You should see your camera's view now.
    • Check to see if the computer recognizes the camera if the image from the webcam does not appear. Click "Finder" on the dock and click "Utilities."
    • Click the "System Profiler" icon. Click the "USB" entry under the "Hardware" section. The "Built-in iSight" entry should appear under the "USB High-Speed Bus."
     If you are on a Chrome OS device

    Open the Start Menu and search for Camera. Open the Camera app and check that detects your camera and that you can see yourself on the screen.

  8. If your camera is not detected, please restart your computer. This will reset the internal connection that is used by your integrated webcam and reset the ports used by your external camera.
  9. If your camera is still unresponsive, please contact the Technology Support Center at 860-486-4357 or email techsupport@uconn.edu for further help


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