All articles in our knowledge base must have the "With Parent" filter turned in the content by label macro. The parent article that is chosen for that filter must be the parent article for the article you are currently working with, not an ancestor article.
Adding The "With Parent" Filter in the Content By Label Macro
All of the instructions here should be followed while in edit mode.
- Left click on the content by label macro. Click Edit.
- In the pop up window, click Add a filter.
- Scroll down and click With Parent.
- It will present a drop down list of articles, but you must type in the name of the parent article for the article you are currently working on.
- When selecting the parent page for the filter, ensure that right below the name of the page it says "ITS knowledge Base."
In the example below, "NetID" is the parent article of the article that I was working on, so I selected that as the parent article for the filter.
I was working on "Changing Your NetID Password."
