Using Remote Desktop

Faculty, staff, and students can access remote computers (e.g., desktops at work that you do not have physical access to) from their local device (e.g., a computer at home that you are using) using Remote Desktop technology. 

Important reminders 

The computer that you want to connect to remotely:

• Must remain on.

• Must remain connected to the internet via Ethernet (hard-wired).

• Cannot go into hibernation or sleep mode.

If you have been able to connect to a computer remotely, but have lost access, the computer is probably powered off or is offline. ITS is unable to go to your on-campus office to turn it on for you.

Limitations

• If you are using a personal computer, this service is still possible and you may follow these guides as they are written. However, ITS cannot offer direct support for personal machines in the event of problems that may arise. Please also be aware of security recommendations and best practices for using a personal device for work.

• The Cisco AnyConnect VPN is not needed for Remote Desktop. Simply follow the guides below, paying specific attention to setting up the remote gateway on your local machine.

• You cannot remotely connect to a computer running macOS or Linux.

Gaining access

If you are an admin on your own machine, as is standard for machines managed by ITS, you will not have issues remotely connecting. If you are not an admin, follow the articles as written, paying specific attention to the sections where you allow remote users to connect.

Configuration Table

Use the following table to quickly find the guides that best fit what you need.