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Faculty, staff, and students may run into Error Code: 80180014 when installing Microsoft365 apps on their personal devices.

Cause

ITS disabled a feature that asserts itself during the installation of Microsoft365 apps. The function of this feature is to add the computer, in which the Microsoft365 app is being installed on, to UConn’s computer management system. This is not appropriate for personal devices.

ITS disabled this feature, however the user is still given the choice to enroll their device in UConn system. If the user does not opt-out of this feature, the installer serves them the following error:

Fix

During the installation process, do not check the Allow my organization to manage my device. Instead, click on No, sign into this app only.

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