These instructions describe the process of picking up and dropping off a device to the Technology Support Center's Device Support team. For information regarding the pickup of bulk Campus Refresh computer orders, please refer to the following page: ITS Campus Refresh - Device Bulk Order Pickup Procedure
If you are receiving a new machine or freshly re-imaged machine, be sure to login for the first time while on campus. If you wait until you get off-campus to login for the first time, Windows or MacOS will not be able to load your account. More details are provided in an included informational sheet.
Pickup or Drop-off Procedure
- You will receive a link (provided below) in your Jira ticket that asks you to schedule a time to drop off / pick up your device. This is also the location to pickup loaner laptops/iPads.
At your scheduled time, go to the Technology Support Center - Quick Support located on Level 1 of the Homer Babbidge Library.
If you have larger items and would like someone to meet you at the Library loading dock. Please call 860-486-6540 when you arrive and someone will meet you at the loading dock.
15-Minute Short Term Parking can be found next to the Library loading dock
Long Term Parking (Longer than 15 Minute) can be found in the South Garage.
- If you need help finding us please call 860-486-4357 and a Support Specialist will assist you.
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