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Note

Duo works differently on RDG:

  • You will not see a screen from Duo security that asks you to choose an authentication method. Instead, it will only interact with you via your personal device.

  • Because there is no screen, you cannot enter a code. You have to respond by accepting a push notification from the Duo mobile app or receiving a phone call.

If you do not have a mobile phone or a landline at the location where you work added to the UConn 2FA service, you need to make these updates.

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Update from 1/12/2021: CLAS users and others now have to authenticate through the Remote Desktop Gateway and use DUODuo, so they may get prompted a second time to put in their NetID and Passwordpassword. The second time, the NetID needs to be entered as "uconn\NetID," and the user must accept the DUO Duo push or phone call.

For UCHC individuals: Those who do not have a DUO Duo account in Storrs will need to use VPN to connect to a Storrs PC, or use Anyware to connect to a remote PC on the UConn Domain (Storrs Network).

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