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This article covers how students use Respondus, Inc.'s Help Center feature. Respondus , Inc. has recently introduced a new, fully integrated “Help Center” tool for LockDown Browser .  Its which has features that are comprehensive, easy to use, and well-documented.

Students can find the Help Center tool in the browser's toolbar when they log in to HuskyCT, as shown below.

Blackboard tool bar.Image Removed

Features

Two important features in the Help Center include:

  • Run System Check

  • Access Student

    Knowledgebase

    Knowledge Base

Testing Your LockDown Browser Environment

The “Run Run System Check” Check feature allows students to quickly test their local environment for compatibility with LockDown Browser.  The  The tool runs a series of tests, including, but not limited to bandwidth, latency, and open ports.

After the test completes, summary results will be displayed at the top of the page.

Lockdown browser help center.Image Removed

...

  • If the device passed a particular test, it will be noted with a green

    check mark 

    checkmark (as shown above).

     

    Test failures are reported with a red x symbol.

  • Diagnostic information related to the test is displayed in the bottom section of the page.

  • Students have several options after the test completes

    : Return to Course, Email Results, Knowledge Base.

     

    If all tests are passed, simply click

    on the “Return to Course” button.
    Screenshot of options after test is completed.Image Removed

    Return to Course.

If any tests fail, students can search the new LockDown Browser knowledge base for potential solutions.  This  This view of the knowledge base is only accessible from within the Help Center tool. 

  • Additionally, an alternate knowledge base can be found on the Respondus website and is accessible from a standard web browser.

Further Assistance

Some issues may require assistance from the UITS Help Center or HuskyCT team.   To expedite a technical review,

  1. Email your system check results to your own mailbox.

  2. Forward this email to ITS at helpcenter@uconn.edu.

      Doing

     Doing so will automatically generate a service request and associate it with your NetID.

Note

While there is an option to copy a secondary email address when sending results, this is discouraged, as the ticket would not be associated with the student’s NetID.  

If you are enrolled in a HuskyCT course this semester and the instructor plans to use LockDown Browser, we highly recommend running the system check tool in advance of your first exam.  You can also review  See HuskyCT Test Taking Tips

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