These instructions are specifically for Stamford ITS
Instructions
Check-in steps must be completed while the client is still present at IT Help Desk. This is to ensure transparency when inspecting device for damage.
Check in device
- Find the associated ticket for the loan. This can be found by searching the client’s NetID in Jira,
- Open the ticket and click on Add form and add Loaner Check-In.
Complete the form as listed. The goal of this section is to verify that the device is in working order and is the correct one with all accessories.
The computer must turn on and not have damage before the ticket is closed.
- Hit Save and Submit. This will close the ticket and mark it as “Resolved”. The client is free to leave at this point.
- Return all accessories to where they belong.
- Place a check-in sticker on device and notify Stamford ITS Staff immediately as a Reset of device is needed,
Reset iPad
Instructions for Stamford ITS Staff
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Follow these instructions from Apple to erase all contents and settings:
Return iPad settings to their defaults
- If the client placed an Activation Lock on the iPad, we will have to erase the iPad via DFU recovery or via a Jamf remote wipe command (will need to contact ITS staff for this).
Reset laptop
Instructions for Stamford ITS Staff
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