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Exit Outlook and Teams
Choose Start > Control Panel > Search “Mail” (top right corner)
Click Add
Type the name of the profile (shared-email, for example) and click OK
A new window will pop up, hit Cancel. Due to a bug you will need to set up the profile without any mailboxes at first.
Click OK in the next window to create a profile with no mail account.
Back in the Mail window, select Prompt for a profile to be used.
Open Outlook and click the down arrow next to the profile name to select a profile – choose the shared account profile (e.g., shared-email)
. When you open Outlook, you will now be asked to sign into an account. Enter the address of the shared mailbox you want to send the mail merge from, then click Connect.
On the next screen, press Sign in with another account.
Enter your UConn email address, then click Next.
Enter your password and click Sign in.
Complete the Duo authentication process if prompted.
The sign in process will hang and an error will appear. Please minimize any windows you have open on the desktop until you see the error message below and press OK.
Click Done. Outlook should open, and you should now have a profile with only the shared mailbox added.