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There are some complexities that arise with the use of a Department account. Please read below before requesting a Department account.
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Department accounts are functionally equivalent to NetID accounts.
All users will sign in with the same username email and password instead of using NetID credentials.
Only one (1) user needs to sign into this account to initiate the Meeting. Once the Meeting has begun, all other users should join using their personal (NetID) accounts.
If another user signs into the same account and joins the same Meeting, they will take the Host role from the department member that joined before them.
Accounts can be used by more than 1 user at a time.
There is one (1) Personal Room that is shared and can be accessed by all users. If a second user enters the Personal Room while signed into the shared account, the account name will appear twice in the Participants list and both users will be able to participate.
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Requesting a Department Account
Read the warning above.
Complete the Webex Support Form. Within the form,
Explain that you would like to have a department account created for you.
Specify what you would like the account to be called. The account name can share your department's name (example: Geography Department).
Specify which email address you would like to have associated with the account. For more information about this email address, review the Account Email Association section below.
Enter any text into the Phone, URL of Webex Meeting, Browsers, and Computer fields of the form as these don't apply to the request.
A member of the Academic IT (AIT) department will get in touch with you.
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ITS is no longer creating new Webex accounts for departments. Please use your personal account.
Account Email Association
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You will use a different site from the one you typically use for NetID-tied Webex accounts.
For your Department account, navigate to the Webex login page.
Click on the blue Sign In button in the top-right corner.
Enter the email address associated with the
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account and the password that
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ITS provided to you.
Alternatively, enter the
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password that you have
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set post-account creation.
You can then change your password and PIN. You do not need to inform
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ITS when you do so.
| Info |
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The AIT department ITS will not be able to see your custom password but can reset your password for you. |
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Additional Support Articles
For more information about sharing your Personal Room details, see Sharing Webex Information Online.
For troubleshooting help, see Troubleshooting Webex.
For more information about customizing how your recordings will look, see Webex Recording Options.
For more information about changing/customizing your account information, see Customizing your Webex Profile.
Now that Profile Pictures show during Meetings, you may wish to add one. You may add a custom picture, but remember that the picture will receive a circular crop when uploaded. For a generic picture that you may download and use, see Webex Virtual Backgrounds.
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