These instructions describe the process of picking up and dropping off a device to the Technology Support Center's Device Support team.
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If you are receiving a new Apple MacBook or iMac or freshly re-imaged Apple computer, be sure to login for the first time while on campus. If you wait until you get off-campus to login for the first time, MacOS will not be able to verify your identity and create your profile. |
Pickup or Drop-off Procedure
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You will receive a link (provided below) in your Jira ticket that asks you to schedule a time to drop off / pick up your device. This is also the location to pick up loaner laptops/iPads.
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The ITS Technology Support Center is located on Level 1 of the Homer Babbidge Library.
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If you have larger items and would like someone to meet you at the library loading dock, please call (860) 486-6540 when you arrive, and someone will meet you at the loading dock.You can schedule an appointment with the TSC: ITS TSC Quick Support: Bookings |
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15-Minute Short Term Parking can be found next to the Library loading dock.
Long Term Parking (Longer than 15 Minute) can be found in the South Garage. 
If you need help finding us please call (860) 486-4357 and a Support Specialist will assist you.
| Tip |
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If you have larger items and would like someone to meet you at the library loading dock, please call (860) 486-6540 when you arrive, and someone will meet you at the loading dock. |
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