Users Our UConn community may experience issues with their Outlook email client and Microsoft 365 applications when two-factor authentication (2FA) is activated for the first time. Generally, the process for correcting the issue involves signing out or removing the email profile , and re-adding it to the device.
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Some apps listed below use the term “Delete” when talking about removing an email account from your device. This refers to deleting the connection to your UConn email on your device. Rest assured, your UConn email account and all contents will remain safe in UConn’s Office 365 servers, and will sync back down to your device once you sign back in. |
Below are the step to accomplish this on various UConn supported email platforms:
Mail App for iPhone & iPad
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Sign Out
Sign Back In
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Outlook
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Sign Out
Sign Back In
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Sign Out
Sign Back In
Once this procedure is complete, your credentials will be saved and you will only have to reauthenticate if you sign out/sign back in again. (Exiting Outlook or restarting your computer will not require reauthenticating) |
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Sign Out
Sign Back In
Once this procedure is complete, your credentials will be saved and you will only have to reauthenticate if you remove/re-add the account again. (Exiting Outlook or restarting your computer will not require reauthenticating) |
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Sign Out
Sign Back In Refresh the Outlook website to sign back in |
Mail app for MacOS (built in mail client on Mac)
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Sign Out
Navigate to System Preferences > Internet Accounts
Select your UConn mail account.
Click the minus (-) button in the bottom left corner and click the Delete button when prompted to confirm.
Sign Back In
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Navigate to System Preferences > Internet Accounts
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Click the plus (+) button in the bottom left corner and select New Account...
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Select the option for Microsoft Exchange
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Enter any name of your choosing. Then enter your UConn email under the email address field.
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Click Sign In
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When asked, “Sign in to your Exchange account using Microsoft?”, select Sign In.
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You will be prompted to enter your NetID password and authenticate with DUO to complete the sign in.
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Microsoft 365 Applications
On November 10, 2022, 2FA will be required to log in to Microsoft 365 applications (Outlook, Teams, OneDrive, Word, Excel, etc.). In most cases, you just need to sign in when prompted and respond to the Duo prompt.
After you respond to a Duo prompt, you may see a second screen from Duo if you were accessing the application online via a browser. The screen will ask if you want to “trust the browser.” Click Yes to reduce the frequency of authentication prompts from Duo.
You may also see a popup from Microsoft asking if you want “Stay Signed in?” Click yes to reduce the frequency of sign-in prompts.
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You may also see another message from Microsoft about staying signed in. This message incorporates boilerplate language from Microsoft that is not customized for UConn. If you click OK, you will automatically be signed into other Microsoft 365 apps. For example, if you sign into Outlook and get this prompt, selecting OK will result in them being automatically signed into OneDrive, Teams, Word, etc. when attempting opening those applications.
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Email (Faculty and Staff)
If you are unable to access your email on your device after Duo 2FA is enabled, deleting and re-adding your account may correct the issue. Please visit this guide to learn how to remove and re-add your email account to your phone: Adding and Removing UConn Microsoft 365 email on Devices After you sign into your newly re-added account, you should receive an authentication prompt from Duo.
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Some apps, such as Apple Mail, use the term “Delete” when referring to removing an email account from your device. This refers to deleting the connection to your UConn email on your device. Rest assured, your UConn email account and all contents will remain safe in UConn’s Office 365 servers, and will sync back down to your device once you sign back in. |
Troubleshooting Sign In Issues with Microsoft 365
If you experience issues signing in to Microsoft 365 after Duo 2FA is enabled, try the following:
Sign out of the application or QUIT/CLOSE the application if you cannot sign out.
Sign back into the application, which should prompt 2FA authentication via Duo.
If you are not prompted for Duo authentication, contact the Technology Support Center. You may need assistance clearing your profile.
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