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This article is intended for students who are taking an online exam in HuskyCT using LockDown Browser with the Webcam requirement and they get a "recording failed" error during the webcam check.

If your recording fails when you attempt to either record it

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or play it back, please try again.

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If the error persists, it

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is likely that your connection to our server is not sufficient.

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We recommend that you:

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  1. Update LockDown Browser to the latest version

    , if not already done. Please use the instructions found here

    .

  2. Restart your computer. After the restart, manually shut down all other applications on the computer.

  3. Move as close to the router as possible, or try using a different

    WiFi

    Wi-Fi network.

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Note
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If the problem persists, try using an Ethernet cable to "hard wire" hardwire into the router.

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