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Components | Responsibilities | Members / Notifications |
|---|---|---|
Classroom Technology Support (jsd-its-classroom technology support) | Hi-Tech classrooms AV Classrooms and Conference Rooms Scantron and test scoring services Digital signage Web & Video conferencing; WebEx AV consults | Jeffrey Albright Douglas Erickson Andrew Macfarlane Mark Uccello Michael Watrous Tristan Jones Dan Jakubiak Elijah Hanyckyj Ryan MacFarland Chris Doggett Luke Chapman Andrew Majewski |
HuskyCT (jsd-its-huskyct) | Escalated HuskyCT issues Center for Excellence in Teaching and Learning (CETL) WePresent wireless projection | Hengameh Vosough Steve Garrett David Anastasio Shoko Yamamoto |
Web Support (jsd-its-web support) | Aurora Confluence Daily Digest (dailydigest.uconn.edu) RHAP Soapbox (soapbox.uconn.edu) s.uconn.edu Jira Service Management Jira Software Jira Assets PCM Tools | Yi Zhang Joshua Roy Chandler Warren Gustavo Fernandez Jesse Zurawel Brian Dunnigan Chris Cerrigione Musa Jatkowski Will Harris |
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Components | Responsibilities | Members / Notifications |
|---|---|---|
CoreCT Tech (jsd-its-corect tech) | Larry Wyse | |
CoreCT Tech (Agent) (jsd-its-corect tech) | Millard Hofmann Rob Boncoddo Seth JodoinAdam Wilder Ellen Lowe Jessica Dempsey Jessica Lowrey-Manning Kimberly Figiela Cheryl Berry Amanda Masztal Reka Wrynn Heather Ryan Jen Traynor Amy Tse Melody Williamson Cindy Drost Ronald Stevens Suzanne Rogoz Tiffanie Klick Vicki Fry Joanna Smith Johannah Gorgone |
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Components | Responsibilities | Members / Notifications |
|---|---|---|
Enterprise Financials (jsd-its-enterprise financials) | Kuali and its technical integrations with HuskyBuy (Jaggaer) Concur Control-M System access requests - KFS, KFDM, HuskyBuy, and AssetPanda | Brett Paulson Paul Morano Lan Guglietta Rich Ritchie Bryon MooreStephen Papillo Meghan VanSchalkwyk |
HuskyBuy (jsd-its-huskybuy) | Questions and issues related to the day to day use of HuskyBuy (Creating Orders/Vendors/Contracts, Workflow Approvals) | Jeremiah Macht (UBS Staff) Garrett Heinze (UBS Staff) Brett Paulson |
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Components | Responsibilities | Members / Notifications |
|---|---|---|
Security (jsd-its-security) | Identity Finder escalation Firewall issues and requests Phishing emails Security awareness training InCommon Cert Manager | Donald Babcock Zach Robert Laurie Neal Chris Tarricone Griffin Freiberg Richelle Afriyie |
SRI [Secured Research (jsd-its-SRI) | Technical Requests, Questions and Issues for the Secure Research Infrastructure. This is research where data is classified as controlled unclassified information or controlled technical information. | Josh Boggis Don Babcock Marko Rudyk Tim Bogues Zoe Alfano Konstantinos Filippakos Laurie Neal Doug Baker John Letot |
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Components | Responsibilities | Members / Notifications |
|---|---|---|
Technology Support Center (jsd-its-technology support center) | NetID, student worker, NetID admin and Student Administration system password resets; Basic computer troubleshooting; Software troubleshooting; Granting access to shared resources (EFS P- and Q-drives, calendars, mailboxes) | Keith Parks Steven Fletcher Andre CorsiniGriffin Freiberg Elijah Hanyckyj Joseph Darigis AJ Newman Michael Lillis Katie Shi Tyler Alexander Nate Kennedy |
Telecommunications
Components | Responsibilities | Members / Notifications |
|---|---|---|
Data Center Ops - Network Engineering (jsd-its-data center) | Data equipment and servers; Equipment in Data Center; badge access; Co-location; Equipment Installation; Network Cabling; Monitoring; | Josh Bartlett Armand Pomerleau Richard Dziekan |
HuskyVision TV (jsd-its-huskyvision tv) | Missing channels; Converter box assistance | Brian Coffey Zack Garlock |
Network Engineering (jsd-its-network engineering) | Widespread network connectivity issues; Static IP requests; VPN; WhatsUp site maintenance; Network-related outages; VLAN change requests; Code Blue phones | Robert Kent (interim) Bill DelGrego Jerin Jose |
Network Infrastructure (jsd-its-network infrastructure) | The Physical Infrastructure and Planning (PIP) group maintains the telecommunication cable and infrastructure plant in support of the University voice, video and data networks. Any University faculty, staff, or affiliate with a NetID that requires voice, data or CATV cable installation, relocation or removal, please submit a cable request form. If a customer, consultant or vendor needs telecommunication design/review services or a outside contractor requires a University voice or data connection, please submit a project request form. For contractors and consultants working at UConn, please visit the additional resources and information page to find helpful information such as:
| Josh Bartlett Gary Klett Andrew Pagano George Perron Michael Williams Nicholas McNamara Troy Clark |
Network Services (jsd-its-network services) | Wired Issues Wireless Issues Broken Data Jacks IP Address Requests Infoblox Contact Center Cable Television | Jason Hamley Glenn Keegan Eric Glinsky Scott Haney Jon Ardolino Mark DiBacco |
Voice (jsd-its-voice) | CCX; voicemail; Cell phone; Desk Telephone; and land line; Windstream trouble tickets; Locating and managing printer fax numbers | Laurel Rae James Tuohy Danielle Farrands Jared Dewey |
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