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This guide aims to assist in the troubleshooting of the AnyConnect client on MacOSmacOS. 

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Uninstalling AnyConnect on

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macOS

1. Use Finder to navigate to the Applications folder.

2. Locate and open the Cisco folder.

3. Double-click on Uninstall AnyConnect to start the uninstall process.

4. Follow the instructions to uninstall the AnyConnect VPN program.

Manually Uninstalling AnyConnect

If you run into issues with AnyConnect and it cannot be uninstalled using the Application, follow these steps to manually start the uninstallation process.

1. Open Terminal (Applications > Utilities > Terminal).

2. Enter the following shell script at the Terminal.

   Code Block
   language bash
   sudo /opt/cisco/anyconnect/bin/vpn_uninstall.sh

3. You will be prompted for your password. Once you enter it, follow the steps to complete the uninstallation.

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If you attempt to install AnyConnect and but it says it is already installed and the previous guides do not work for uninstallation, please follow these steps.:

1. Open Terminal (Applications > Utilities > Terminal).

2. Enter the following shell script at the Terminal.

   Code Block
   language bash
   pkgutil --pkgs | grep cisco

3. You should see the following entry in your Terminal.

   Code Block
   language bash
   com.cisco.pkg.anyconnect.vpn

4. Enter the following command to forget the AnyConnect package.

   Code Block
   language bash
   sudo pkgutil --forget com.cisco.pkg.anyconnect.vpn

5. You should receive the following message.

   Code Block
   language bash
   Forgot package 'com.cisco.pkg.anyconnect.vpn' on '/'

6. You can now proceed to install Cisco AnyConnect.

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