...
Components | Responsibilities | Members / Notifications |
|---|---|---|
Pinnacle RecordsTelecom Billing (jsd-its-pinnacle records) | Charter connectivity issues for UConn rental properties Pinnacle Softeligent and Telecom billing KFS code changes | Danielle Farrands Rori Ziegwied |
Business Office (jsd-its-business-office) | Purchase Request | Rori Ziegwied Ross Hoel Regina Pelrine Kayla Rettburg |
...
Components | Responsibilities | Members / Notifications |
|---|---|---|
Accounts and Access | Identity Data Account Information Single Sign On NetID Management LastPass 2FA/MFA/Duo (Escalated) Sponsored Account creation Account provisioning Failed mail-enabled users* Email routing issues* Boomi | John Tindall Michael Ballard Marybeth Bardot Megan Clark Philip Duncan Joshua Jones Lara Juenger Jim Luther Meera Nair Van Nguyen Richard Sarvas Chris Yaros |
Email and Calendar (jsd-its-email & calendar) | M365 and Google Workspace Shared resource creation Spam and phishing emails MassMail service Escalated SharePoint issues Distribution List requests Email incorrectly tagged 'spam' ListServ Failed mail-enabled users* Email routing issues* | John Tindall Michael Ballard Marybeth Bardot Megan Clark Philip Duncan Joshua Jones Lara Juenger Jim Luther Meera Nair Van Nguyen Richard Sarvas Chris Yaros |
Room Scheduling (jsd-its-room scheduling) | Event Management Systems (EMS) room scheduling software | John Tindall Michael Ballard Meera Nair Megan Clark Richard Sarvas Louise Swetland Larson Marc Hatfield Isaac Barber John Letot Jim Wheeler |
Server Systems (jsd-its-server systems) | Shared department drive requests Image Now Talisma and Titanium Filelocker Secure Shell (SSH) gateway Linux Non-Aurora UC webpage outages pentana.oace.uconn.edu issues Virtual Server | John Wrynn Mitch Saba Angelo Fazzina Abiodun Obajinmi Theresa Chu Temitope Leshi Jason Zannetos Brandon Velasco |
Storage and Virtualization (jsd-its-storage & virtualization) | Data backup and restoration Citrix R drive Q drive creation requests and monitoring; | Doug Baker Christopher Dupont Herman Casaol Kristopher Smith Timothy Bogues Joseph Colon Marko Rudyk |
Database Management (jsd-its-database management) | DB2Oracle SQL Oracle Server | John Tindall Charlie Tuttle Dan Lapp Jason Britney |
...
Components | Responsibilities | Members / Notifications |
|---|---|---|
Enterprise Financials (jsd-its-enterprise financials) | Kuali and its technical integrations with HuskyBuy (Jaggaer) Concur Control-M System access requests - KFS, KFDM, HuskyBuy, and AssetPanda | Brett Paulson Paul Morano Lan Guglietta Rich Ritchie Bryon Moore Stephen Papillo Meghan VanSchalkwyk |
HuskyBuy (jsd-its-huskybuy) | Questions and issues related to the day to day use of HuskyBuy (Creating Orders/Vendors/Contracts, Workflow Approvals) | Jeremiah Macht (UBS Staff)Kathy Cyr (UBS Staff) Garrett Heinze (UBS Staff) Brett Paulson |
...
Components | Responsibilities | Members / Notifications |
|---|---|---|
Avery Point Technology Support (jsd-its-avery point) | Todd Fake Mark Bond | |
Hartford Technology Support (jsd-its-hartford) | Josh ForestTom Vesci Rick Morgan Les Martin Vincent Gianni Jubi Santiago Preston Blanchette | |
Stamford Technology Support (jsd-its-stamford) | Matthew Proulx Jeffrey Shapiro Sergio Pineda William Shannon | |
Waterbury Technology Support (jsd-its-waterbury) | Andrew WashingtonTom Vesci Braden Mellin |
Reporting and Data Management
...
Components | Responsibilities | Members / Notifications |
|---|---|---|
Security (jsd-its-security) | Identity Finder escalation Firewall issues and requests Phishing emails Security awareness training InCommon Cert Manager | Donald Babcock Zach Robert Laurie Neal Chris Tarricone |
Secured Research Infrastructure (SRI) | Technical Requests, Questions and Issues for the Secure Research Infrastructure. This is research where data is classified as controlled unclassified information or controlled technical information. | Josh Boggis Don Babcock Marko Rudyk Tim Bogues Zoe Alfano Konstantinos Filippakos Laurie Neal Doug Baker John Letot |
Student Admin
Components | Responsibilities | Members / Notifications |
|---|---|---|
Student Admin (jsd-its-student admin) | Configuration and system issues with Student Administration (PeopleSoft) | Seth Michalek (Interim) Bruce Kwon John Gwinnell Avyank Kuncha Enrique Miras-Alonso Syed Rizwan Haider Kearsten Davis Kelly Shedd Tanya Osuba Brian Rockwood Frank Zeffiro Rush Bhatt Julie DeCandia Louise Larson John Bowden Brian Rockwood |
Student Admin - Admissions (jsd-its-student admin admissions) | Julie DeCandia Dawn Jones Jeffrey Chen | |
Student Admin - Registrar (jsd-its-student admin registrar) | Student Admin (SA) access requests | Louise Larson Marc Hatfield Laura Stone Brian Rockwood Carl Rivers Laura Mlyniec-Beam |
...
Components | Responsibilities | Members / Notifications |
|---|---|---|
CETL (jsd-its-cetl) | CETL, EdTech, eCampus, HuskyCT Instructor support | Cheryl Sellers Daniel Fachinetti David Morrow Desmond McCaffrey Jordan Vinikoor |
Fine Arts (jsd-its-fine-arts) | School of Fine Arts IT Support | Rick O’Toole |
Library IT (jsd-its-library-it) | Library IT Support | Laurie Taylor Kim Mcnamara |
Neag (jsd-its-neag) | Neag School of Education IT Support | Cory Joyce Cathleen Hammel |
...