...
Email (Faculty and Staff)
If you are unable to access your email on your device after Duo 2FA is enabled, deleting and re-adding your account may correct the issue. Please visit this guide to learn how to remove and re-add your email account to your phone: Adding and Removing UConn Office365 Microsoft 365 email on DevicesAfter you sign into your newly re-added account, you should receive an authentication prompt from Duo.
| Info |
|---|
Some apps, such as Apple Mail, use the term “Delete” when referring to removing an email account from your device. This refers to deleting the connection to your UConn email on your device. Rest assured, your UConn email account and all contents will remain safe in UConn’s Office 365 servers, and will sync back down to your device once you sign back in. |
...
Sign out of the application or QUIT/CLOSE the application if you cannot sign out.
Sign back into the application. , which should prompt 2FA authentication via Duo.
If you are not prompted for Duo authentication, contact the Technology Support Center. You may need assistance clearing your profile.
...