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Remote desktop allows a Mac or PC to connect to another PC on campus. This is done over the RDP protocol.

Note
iconfalse
titleCompatibility

It is not possible to remote into a mac from a PC, nor is it possible to remote into a Linux computer. An alternative solution to these problems is third-party software such as TeamViewer, though not recommended or supported by ITS.

Terms:

From this point on, remote computer will refer to the machine we will remotely connect to. Client will refer to the machine we are connecting from.

...

Faculty, staff, and students can access remote computers (e.g., desktops at work that you do not have physical access to) from their local device (e.g., a computer at home that you are using) using Remote Desktop technology. 

Tip

Most UConn computing resources do not require a remote desktop connection. If you are working off-campus and have a university-issued computer, you most likely do not need Remote Desktop. There are only a few computing resources that require it.

Important reminders 

The computer that you want to connect to remotely MUSTremotely:

  • Remain on
  • Remain connected via

    Must remain on.

  • Must remain connected to the internet via Ethernet (hard-wired

    ethernet to the internet

    ).

  • Cannot go into hibernation or sleep mode.

If you have been able to connect to a computer remotely, but have lost access, there is the unfortunate likelihood that the machine has disconnected and needs to be checked in-person.

Remote Desktop Clients

PC: Remote Desktop is installed by default on university machines, as well as most versions of Windows 10.

Mac: Download and install Microsoft Remote Desktop 10 from the App Store

You will need your remote machine's Computer Name. If you aren't sure what your computer name is, check out How to find the Computer Name.

Configuring the remote computer:

It is important to make sure the computer can be connected to. Be sure the machine is on and connected over a wire cable. The machine does not need to be logged in.

Note
iconfalse
titleAdministrator Access

If you are not an administrator on your own machine, contact the Technology Support Center at techsupport@uconn.edu.

Please follow the guide:

Secure Remote Desktop Access (SRDA)

Configuring the Client

PC (Windows 7 & 10)

  1. Press Win+R, or go to start menu and press "run"
  2. Enter "mstsc" and hit enter.
  3. Under the remote desktop menu, expand "More Options"
  4. For PC name, use the computer name of your remote machine, followed by ".grove.ad.uconn.edu".
  5. For username, use UCONN\NetID with the NetID password.
    Remote Desktop ConnectionImage Removed
  6. Under "Advanced Tab", configure settings for "Connect from anywhere". Use RD Gateway settings Server name: "remote.uconn.edu". Check on "Use my RD Gateway credentials for the remote computer". Bypass RD Gateway should be off, and login method should be "Ask for password."
    Advanced TabImage Removed

MAC OSX

  1. Under preferences, setup a new user account. This should be configured as UCONN\NetID with the NetID password.
    Friendly name can be any custom label.
    User AccountsImage Removed
  2. Then, under gateways, create a new gateway with name "remote.uconn.edu". User Account should be set to "Use Desktop User Account"
    Friendly name can be any custom label.
    GatewaysImage Removed
  3. Add a new computer with the (+) icon on the top. For PC name, use the computer name of your remote machine, followed by ".grove.ad.uconn.edu."
  4. For "User account," select the NetID you created in step 1.
  5. For "Gateway," select the gateway you created in step 2.

Add a Desktop screenImage Removed

Filter by label (Content by label)showLabelsfalseshowSpacefalsecqllabel in ("remote_access","remote_desktop")the computer is probably powered off or is offline. ITS is unable to go to your on-campus office to turn it on for you.

Limitations

  • If you are using a personal computer, this service is still possible and you may follow these guides as they are written. However, ITS cannot offer direct support for personal machines in the event of problems that may arise. Please also be aware of security recommendations and best practices for using a personal device for work.

  • The Cisco AnyConnect VPN is not needed for Remote Desktop. Simply follow the guides below, paying specific attention to setting up the remote gateway on your local machine.

  • You cannot remotely connect to a computer running macOS or Linux.

  • Only the device admin can connect by default. Other users will need to be added manually.

Get started

First, you need to set up your remote (on-campus) computer to allow incoming remote desktop connection requests. You can do so here: Enable Incoming Remote Desktop Connections
Then, you can set up your local (off-campus) computer to connect to your remote desktop: Connecting to a Remote Computer