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If the password test does not resolve the issue, try the following fixes specific to your device.

Windows

Expand
titleUpdate drivers

The most common issue preventing network connections on Windows is out-of-date drivers.

  1. Open Settings and navigate to Windows Update.

  2. If available, click Check online for updates from Microsoft. Allow all available updates to install and restart as necessary.

  3. Click Check for updates if the prior option is not available. Allow all available updates to install and restart as necessary.

Device manufacturers often provide their own driver update tools. It is recommended that you run these as well as Windows Update. Instructions for each brand vary, but you can use the following links to learn more for most common manufacturers:

Dell

HP

Lenovo

Asus

Samsung

Razer

MSI

Expand
titleWinsock reset
  1. Open Terminal as an administrator. On older versions of Windows, this may be called Command Prompt.

  2. Type in the following command followed by <Enter>: netsh winsock reset

  3. Restart your computer.

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