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Components | Responsibilities | Members / Notifications |
|---|---|---|
Accounts and Access | Identity Data Account Information Single Sign On NetID Management LastPass 2FA/MFA/Duo (Escalated) Sponsored Account creation Account provisioning Failed mail-enabled users* Email routing issues* Boomi | John Tindall Michael Ballard Marybeth Bardot Megan Clark Philip Duncan Joshua Jones Lara Juenger Jim Luther Meera Nair Van Nguyen Richard Sarvas Chris Yaros |
Email and Calendar (jsd-its-email & calendar) | M365 and Google Workspace Shared resource creation Spam and phishing emails MassMail service Escalated SharePoint issues Distribution List requests Email incorrectly tagged 'spam' ListServ Failed mail-enabled users* Email routing issues* | John Tindall Michael Ballard Marybeth Bardot Megan Clark Philip Duncan Joshua Jones Lara Juenger Jim Luther Meera Nair Van Nguyen Richard Sarvas Chris Yaros |
Room Scheduling (jsd-its-room scheduling) | Event Management Systems (EMS) room scheduling software | John Tindall Michael Ballard Meera Nair Megan Clark Richard Sarvas Louise Swetland Larson Marc Hatfield Isaac Barber John Letot Jim Wheeler |
Server Systems (jsd-its-server systems) | Shared department drive requests Image Now Talisma and Titanium Filelocker Secure Shell (SSH) gateway Linux Non-Aurora UC webpage outages pentana.oace.uconn.edu issues Virtual Server | John Wrynn Mitch Saba Angelo Fazzina Abiodun Obajinmi Theresa Chu Temitope Leshi Jason Zannetos Brandon Velasco |
Storage and Virtualization (jsd-its-storage & virtualization) | Data backup and restoration Citrix R drive Q drive creation requests and monitoring; | Doug Baker Christopher Dupont Herman Casaol Kristopher Smith Timothy Bogues Joseph Colon Marko Rudyk |
Database Management (jsd-its-database management) | DB2Oracle SQL Oracle Server | John Tindall Charlie Tuttle Dan Lapp Jason Britney |
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