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Components | Responsibilities | Members / Notifications |
|---|---|---|
Device Support (jsd-its-desktop management) | ACD installation; Exchange issues; Bitlocker escalation; Hardware problems; New computer setup; Reimage; Computer admin rights; Printer installations; Direct access issues; Computer trust relationship issues | Les Martin John Allen Joseph Darigis Jacob Cuevas Kelly Lin Josh Mindek Keith Parks AJ Newman |
Area Specific Device Support | Bitlocker escalation Self-Service tools Printer & Scanner setup Outlook & Office troubleshooting Workstation Environment troubleshooting Workstation Peripherals issues Lab setups | Josh Forest Rick O'Toole Cory Joyce Josh Hardin John Allen Josh Mindek Andrew Rittner |
Device Management (jsd-its-efs & software) | Software issues; Skybox support; AnyWare issues; Print servers; FTP Citrix Advanced Hardware Diagnostics, EFS P Drive Increase, SCCM Full Admin, Secure Research Infrastructure, Task Sequences and OSD, Workstation Driver Support, Application Virtualization, GUI/Script creation for workflow, Software Installation and Troubleshooting | Rob Morrell Konstantinos Filippakos Phil Dean Wayne Boyko Zoe Alfano Kelly Lin |
Regional Campus Support
Components | Responsibilities | Members / Notifications |
|---|---|---|
Avery Point Technology Support (jsd-its-avery point) | Todd Fake Mark Bond | |
Hartford Technology Support (jsd-its-hartford) | Josh Forest Tom Vesci Rick Morgan Les Martin Vincent Gianni Jubi Santiago | |
Stamford Technology Support (jsd-its-stamford) | Matthew Proulx Jeffrey Shapiro Sergio Pineda William Shannon | |
Waterbury Technology Support (jsd-its-waterbury) | Andrew Washington Braden Mellin |
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