Page Comparison

Device Support

(jsd-its-desktop management)

ACD installation; Exchange issues; Bitlocker escalation;

Hardware problems; New computer setup; Reimage;

Computer admin rights; Printer installations; Direct access issues; Computer trust relationship issues

Les Martin

John Allen

Joseph Darigis

Jacob Cuevas

Kelly Lin

Josh Mindek

Keith Parks

AJ Newman

Area Specific Device Support

Bitlocker escalation

Self-Service tools

Printer & Scanner setup

Outlook & Office troubleshooting

Workstation Environment troubleshooting

Workstation Peripherals issues

Lab setups

Josh Forest

Rick O'Toole

Cory Joyce

Josh Hardin

John Allen

Josh Mindek

Andrew Rittner

EFS, Software, Printing & Device Management

(jsd-its-efs & software)

Software issues; Skybox support; AnyWare issues; Print servers;

FTP

Citrix

Advanced Hardware Diagnostics, EFS P Drive Increase, SCCM Full Admin, Secure Research Infrastructure, Task Sequences and OSD,

Workstation Driver Support, Application Virtualization, GUI/Script creation for workflow, Software Installation and Troubleshooting 

Rob Morrell

Konstantinos Filippakos

Phil Dean

Wayne Boyko

Zoe Alfano