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Components

 Responsibilities

Members / Notifications

Accounts and Access
(jsd-its-accounts & access)

Identity Data

Account Information

Single Sign On

NetID Management

LastPass

2FA/MFA/Duo (Escalated)

Sponsored Account creation

Account provisioning

Failed mail-enabled users*

Email routing issues*

Boomi

John Tindall (Interim)

Michael Ballard

Marybeth Bardot

Megan Clark

Philip Duncan

Joshua Jones

Lara Juenger

Jim Luther

Meera Nair

Van Nguyen

Richard Sarvas

Chris Yaros

Email and Calendar

(jsd-its-email & calendar)

M365 and Google Workspace

Shared resource creation

Spam and phishing emails

MassMail service

Escalated SharePoint issues

Distribution List requests

Email incorrectly tagged 'spam'

ListServ

Failed mail-enabled users*

Email routing issues*

John Tindall (Interim)

Michael Ballard

Marybeth Bardot

Megan Clark

Philip Duncan

Joshua Jones

Lara Juenger

Jim Luther

Meera Nair

Van Nguyen

Richard Sarvas

Chris Yaros

Room Scheduling

(jsd-its-room scheduling)

Event Management Systems (EMS) room scheduling software

John Tindall (Interim)

Michael Ballard

Meera Nair

Megan Clark

Richard Sarvas

Louise Swetland Larson

Marc Hatfield

Isaac Barber

John Letot

Jim Wheeler

Server Systems

(jsd-its-server systems)

Shared department drive requests

Image Now

Talisma and Titanium

Filelocker

Secure Shell (SSH) gateway

Linux

Non-Aurora UC webpage outages

pentana.oace.uconn.edu issues

Virtual Server

John Wrynn

Mitch Saba

Angelo Fazzina

Abiodun Obajinmi

Theresa Chu 

Temitope Leshi

Jason Zannetos

Brandon Velasco

Storage and Virtualization

(jsd-its-storage & virtualization)

Data backup and restoration

Citrix

R drive

Q drive creation requests and monitoring;

Doug Baker

Christopher Dupont

Herman Casaol

Kristopher Smith

Timothy Bogues

Joseph Colon

Database Management

(jsd-its-database management)

DB2

SQL

Oracle 

John Tindall

Charlie Tuttle

Dan Lapp

Jason Britney

Enterprise Financials

Components

Responsibilities

Members / Notifications

Enterprise Financials

(jsd-its-enterprise financials)

Kuali and its technical integrations with HuskyBuy (Jaggaer)

Concur

Control-M

System access requests - KFS, KFDM, HuskyBuy, and AssetPanda

Brett Paulson

David Chudnow

Paul Morano

Lan Guglietta

Rich Ritchie

Bryon Moore

Bruce Lindemann

Stephen Papillo

HuskyBuy

(jsd-its-huskybuy)

Questions and issues related to the day to day use of HuskyBuy (Creating Orders/Vendors/Contracts, Workflow Approvals)

Jeremiah Macht (UBS Staff)

Kathy Cyr (UBS Staff)

Garrett Heinze (UBS Staff)

Bruce Lindemann

Brett Paulson

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