Page Comparison

Accounts and Access
(jsd-its-accounts & access)

Identity Data

Account Information

Single Sign On

NetID Management

LastPass

2FA/MFA/Duo (Escalated)

Sponsored Account creation

Account provisioning

Failed mail-enabled users*

Email routing issues*

Kevin Brown

Michael Ballard

Marybeth Bardot

Megan Clark

Philip Duncan

Joshua Jones

Lara Juenger

Jim Luther

Meera Nair

Van Nguyen

Richard Sarvas

Chris Yaros

Email and Calendar

(jsd-its-email & calendar)

M365 and Google Workspace

Shared resource creation

Spam and phishing emails

MassMail service

Escalated SharePoint issues

Distribution List requests

Email incorrectly tagged 'spam'

ListServ

Failed mail-enabled users*

Email routing issues*

Kevin Brown

Michael Ballard

Marybeth Bardot

Megan Clark

Philip Duncan

Joshua Jones

Lara Juenger

Jim Luther

Meera Nair

Van Nguyen

Richard Sarvas

Chris Yaros

Room Scheduling

(jsd-its-room scheduling)

Event Management Systems (EMS) room scheduling software

Kevin Brown

Michael Ballard

Meera Nair

Megan Clark

Richard Sarvas

Louise Swetland Larson

Marc Hatfield

Isaac Barber

John Letot

Jim Wheeler

Server Systems

(jsd-its-server systems)

Shared department drive requests

Image Now

Talisma and Titanium

Filelocker

Secure Shell (SSH) gateway

Linux

Non-Aurora UC webpage outages

pentana.oace.uconn.edu issues

Virtual Server

John Wrynn

Mitch Saba

Angelo Fazzina

Abiodun Obajinmi

Theresa Chu 

Temitope Leshi

Jason Zannetos

Brandon Velasco

Storage and Virtualization

(jsd-its-storage & virtualization)

Data backup and restoration

Citrix

R drive

Q drive creation requests and monitoring;

Doug Baker

Christopher Dupont

Herman Casaol

Kristopher Smith

Timothy Bogues

Database Management

(jsd-its-database management)

DB2

SQL

Oracle 

John Tindall

Charlie Tuttle

Dan Lapp

Han Li

Data Center Ops - Network Engineering

(jsd-its-data center)

Data equipment and servers; Equipment in Data Center; badge access;

Co-location; Equipment Installation; Network Cabling; Monitoring;
Remote Hands diagnostic and cable signal testing

Josh Bartlett

Armand Pomerleau

Richard Dziekan

HuskyVision TV 

(jsd-its-huskyvision tv)

Missing channels; Converter box assistance

Brian Coffey

Zack Garlock

Network Engineering 

(jsd-its-network engineering)

Widespread network connectivity issues; Static IP requests; VPN;

WhatsUp site maintenance; Network-related outages;

VLAN change requests; Code Blue phones

Robert Kent (interim)

Bill DelGrego 

Jerin Jose

Network Infrastructure

(jsd-its-network infrastructure)

The Physical Infrastructure and Planning (PIP) group maintains the telecommunication cable and infrastructure plant in support of the University voice, video and data networks.

Any University faculty, staff, or affiliate with a NetID that requires voice, data or CATV cable installation, relocation or removal, please submit a cable request form.

If a customer, consultant or vendor needs telecommunication design/review services or a outside contractor requires a University voice or data connection, please submit a project request form.

For contractors and consultants working at UConn, please visit the additional resources and information page to find helpful information such as:

• University’s Design Guideline and Performance Standards

• Resource links for Contractors/Designers

• Acceptable forms for some project related needs

Josh Bartlett

John Khairallah

Gary Klett

Andrew Pagano

George Perron

Michael Williams

Nicholas McNamara

Troy Clark

Network Services 

(jsd-its-network services)

Wired Issues

Wireless Issues

Broken Data Jacks

IP Address Requests

Infoblox 

Contact Center

Cable Television

Jason Hamley 

Glenn Keegan

Eric Glinsky

Scott Haney

Jon Ardolino

Adrian Bos

Voice

(jsd-its-voice)

CCX; voicemail; Cell phone; Desk Telephone; and land line;

Windstream trouble tickets;

Locating and managing printer fax numbers

Laurel Rae
Steve Kiely

James Tuohy

Adrian Bos

Danielle Farrands

Jared DewyDewey