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titleFor Microsoft 365
  1. Open Outlook for Mac

  2. In the top left corner of the screen, navigate to Tools > Accounts…

  1. In the bottom left corner of the pop-up window that opens, hit the Plus button and select Open Shared Mailbox…

  1. Search for the shared email, and make sure you are logged in with the account that has access to the resource, then select Add

  1. The shared mailbox is now added. The inbox will appear in the left pane under your personal mailbox.

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titleFor Microsoft Office 2011, 2016, and 2019
  1. Open Outlook for Mac

  2. In the top left corner of the screen, navigate to Outlook > Preferences...

  1. Select Accounts.

  2. In the window that appears, click the plus (+) button in the bottom left corner and select New Account...

  1. In the Set Up Your Email window that appears, type the name of the shared mailbox and click Continue.

  2. You will now be prompted to enter the password for the Shared Mailbox. However, you must log in to the shared mailbox using your own email address and NetID password, so select Sign in with another account.

  3. Replace the Sign in with your email address (typically firstname.lastname@uconn.edu) and click Next, and then enter your NetID password.

  4. After the account is added, click Done.

  5. From the top menu bar, navigate to Tools>Accounts and select the account that has access to the shared mailbox.

  6. Select the Delegation and Sharing option, and then navigate to the Shared With Me tab.

  7. Click the + button and search for the shared email that you would like to add. Choose it and confirm your changes.

  8. You can now exit the Accounts preferences menu. The shared inbox will appear in the left pane under your personal mailbox.

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