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Remove the existing shared mailbox account
To remove the Office 365 shared resource account, choose File > Account Settings > Account Settings… option.
In the Account Settings dialog box, select your primary inbox, then click
...
Change
...
…
In the Exchange Account Settings dialog box, click on
...
More Settings
...
.
In the Microsoft Exchange dialog box, click on
...
Advanced tab
...
.
In the Microsoft Exchange dialog box, click Advanced tab, select ‘shared resource account’.
Click
...
Remove
...
to remove the shared resource account login.
At the “Are you sure” dialog box, click
...
Yes
...
.
The account should be removed from the list of mailboxes.
...
Click
...
OK
...
.
In the Exchange Account Settings dialog box, click
...
Next
...
.
In the Account successfully updated dialog box, click
...
Done
...
.
In the Account Settings dialog box, there should be no visible change.
...
Click
...
Close
...
.
The account should now be removed from the list of inboxes.
At this point, exit Outlook and open it again to make sure the changes have taken effect.
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Once this is done, you are ready to add the mass mail and shared resource account inboxes back to Outlook.
Add the mass mail account
...
If a shared mailbox exists with the same email address as the mass mail account, go to the instructions that follow this set.
In outlook, navigate to File > Account Settings button > Account Settings… option
In the Account Settings dialog box, select
...
New
...
…
Enter the name of your mass mail account in an email format, appending “@appmail.uconn.edu” to the account name.
Check the
...
Let me set up my account manually
...
option
Click on
...
Connect
...
.
After clicking
...
Connect
...
, Outlook may appear to do nothing for about 60 seconds. This is normal.
In the Outlook dialog box, choose
...
IMAP
...
.
In the IMAP Account Settings dialog box, enter the server information
Incoming mail
Server: appmail.uconn.edu
Port: 993
Encryption method: SSL/TLS
Outgoing mail
Server: massmail.uconn.edu
Port: 587
Encryption method: STARTTLSClick
...
Next
...
.
Provide the password for your mass mail account.
...
If you are unsure what the account password is, contact
...
When the Account is successfully added, click
...
Done
...
.
Back in the Account settings dialog box, click
...
Close
...
.
Outlook should now show the mass mail account in the list of your inboxes.
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Note: For people not on the campus or using a VPN, you may see Synchronization Log Messages as Outlook attempts to log in to the IMAP account. This is due to a problem with the firewall rules that will be fixed before the general rollout. Using the UConn VPN or opening Outlook from on campus eliminates this problem.
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If a shared mailbox exists with the same email address as the mass mail account (to view email responses and non-delivery notifications), please follow the steps below to add that mailbox to Outlook:
In
...
Outlook, go to File > Account Settings > Account Settings…
...
In the Account Settings dialog box, select your primary inbox, then click
...
Change…
In the Exchange Account Settings dialog box, click
...
More Settings
...
.
In the Microsoft Exchange dialog box, click on
...
Advanced tab
...
.
In the Microsoft Exchange dialog Advanced tab, click
...
Add
...
.
In the Add Mailbox dialog box, add the email address of the Office 365 shared mailbox.
Click
...
OK
...
.
If the account information was entered correctly, it should now appear in the list of mailboxes.
...
Click
...
OK
...
.
In the Exchange Account Settings dialog box, click
...
Next
...
.
In the Account successfully added dialog box, click
...
Done
...
.
In the Account Settings dialog box, there should be no visible change.
...
Click
...
Close
...
.
...
To view the Office 365 shared resource account inbox, you will need to exit Outlook, then open it up again. If there were any previous emails sent to this account, these emails should be visible. If there are a large number of emails in the mailbox, it may take some time for all the messages to be downloaded it into your Outlook client.
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