Issues with Internet Explorer
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Access/Security Issues
| Issue | Resolution |
|---|---|
| Why is my report showing Headers, but no data? | This is a KFS Access issue, and you may not have the proper access to that specific data within KFS. |
| What do I do if my report is giving me a message stating that there is “no data”? | This is a security access issue, and means that you do not have the proper access to that data. It could also mean, that the incorrect / invalid data was entered before running the report (i.e. account number typed incorrectly). Before requesting access, try to launch the report again, and reenter your information. |
| There are no reports showing at all in WebFOCUS? | This is due to the user not having WebFOCUS Access. Go to Technology Support Center to request access. |
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| Issue | Resolution |
|---|---|
| When I log in to WebFOCUS, the loading screen gets “stuck” and does not present the main WebFOCUS home page. | Sometimes the program gets “hung up” on the dialog. Simply hit F5 use the browser refresh button to refresh the screen page allowing it to reload. You may have to do this more than once. |
| Note | ||
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If you need general assistance, or need to report an issue with WebFOCUS, you can log a ticket directly with the Technology Support Center. |
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