In cases where there are multiple tickets that require the same response, you can create a Bulk Response. The example scenario below shows a bulk response to customers reporting the same phishing email to the TSC.

Filter out

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the specific tickets by doing a search in Jira:

Use the search function in Jira to identify the tickets that require a bulk response. Instructions on using the search function can be found here: https://confluence.uconn.edu/x/NpdSBw. You can filter by looking for tickets with a similar summary or a label added to them.

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