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As a faculty, staff, or student, you can access computers that you use within your local computer network remotely using the Remote Desktop technology built into computer and/or server operating systems. These instructions will guide you through accessing your remote desktop securely from outside of the UConn network.
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It is not possible to remote into a mac from a PC, nor is it possible to remote into a Linux computer. An alternative solution to these problems is third-party software such as TeamViewer, though not recommended or supported by ITS. |
Terms:
From this point on, remote computer will refer to the machine we will remotely connect to. Client will refer to the machine we are connecting from.
VPN Pulse Secure VPN is not necessary to use Remote Desktop provided you have properly configured using the remote gateway with the full computer name. |
Important Reminders
The computer that you want to connect to remotely MUST:
- Remain on
- Remain connected via hard-wired ethernet to the internet
- Cannot go into hibernation or sleep mode
If you have been able to connect to a computer remotely, but have lost access, there is the unfortunate likelihood that the machine has disconnected and needs to be checked in-person.
Remote Desktop Clients
PC: Remote Desktop is installed by default on university machines, as well as most versions of Windows 10.
Mac: Download and install Microsoft Remote Desktop 10 from the App Store
You will need your remote machine's Computer Name. If you aren't sure what your computer name is, check out How to find the Computer Name.
Configuring the remote computer:
It is important to make sure the computer can be connected to. Be sure the machine is on and connected over a wire cable. The machine does not need to be logged in.
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If you are not an administrator on your own machine, contact the Technology Support Center at techsupport@uconn.edu. |
Please follow the guide:
Secure Remote Desktop Access (SRDA)
Configuring the Client
PC (Windows 7 & 10)
- Press Win+R, or go to start menu and press "run"
- Enter "mstsc" and hit enter.
- Under the remote desktop menu, expand "More Options"
- For PC name, use the computer name of your remote machine, followed by ".grove.ad.uconn.edu".
- For username, use UCONN\NetID with the NetID password.
- Under "Advanced Tab", configure settings for "Connect from anywhere". Use RD Gateway settings Server name: "remote.uconn.edu". Check on "Use my RD Gateway credentials for the remote computer". Bypass RD Gateway should be off, and login method should be "Ask for password."
MAC OSX
- Under preferences, setup a new user account. This should be configured as UCONN\NetID with the NetID password.
Friendly name can be any custom label.
- Then, under gateways, create a new gateway with name "
remote.uconn.edu".User Account should be set to "Use Desktop User Account"
Friendly name can be any custom label.
- Add a new computer with the (+) icon on the top. For PC name, use the computer name of your remote machine, followed by ".grove.ad.uconn.edu."
- For "User account," select the NetID you created in step 1.
- For "Gateway," select the gateway you created in step 2.
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Terms:
For the purposes of these articles, remote machine will refer to the machine you are trying to connect to. This would typically be a desktop or otherwise off-site computer you do not have physical access to.
The local machine will refer to the machine you have physical access to. This would typically be a desktop at home, a laptop brought from work, or other mobile device.
Limitations:
- If you are using a personal computer, this service is still possible and you may follow these guides as they are written. However, ITS cannot offer direct support for personal machines in the event of problems that may arise. Please also be aware of security recommendations and best practices for using a personal device for work.
- Pulse Secure VPN / Direct Access are not necessary to use this service. If you are using a personal device, most likely you will not have either options. Simply follow the guides below, paying specific attention to setting up the remote gateway on your local machine.
- If the remote machine is running OSX (Mac) or Linux, you will not be able to remotely connect using supported software unless you also have a corresponding Mac/Linux local machine.
That means it is possible to connect to your work PC from a Mac at home, but it is not possible to connect to your work Mac from a PC at home. This can be resolved using third part software, such as TeamViewer. However, ITS does not support installation or troubleshooting of third party software.
Gaining Access:
If you are an admin on your own machine, as is standard for machines managed by ITS, you will not have issues remotely connecting. If you are not an admin, you should follow the articles as written, paying specific attention to the sections where you allow remote users to connect.