If you are unable to resolve your issue with LockDown Browser by yourself, please contact the Respondus support team. Users have access to 24-hour help on weekdays using this form: LockDown Support. If they are unable to resolve your issue, the UConn Support Center will use the gathered information to work with you to offer solutions.
If you are a faculty member having issues with LockDown Browser, please reach out to CETL at edtech@uconn.eduÂ
Understanding the Ticket Form
The student that is having the issue should fill out the form.
- Name: The name of the student.
- Email: Please use your UConn email if possible.
- Version: See "i" or "About" button in LockDown Browser.
- Institution Name: University of Connecticut
- LMS Web URL: lms.uconn.edu