Users may experience issues with their email client and Office365 applications when 2FA is activated for the first time. Generally, the process for correcting the issue involves signing out or removing the email profile and re-adding it to the device.
Email (Faculty and Staff)
Please visit this guide to learn how to remove and re-add your email account to your phone: Adding and Removing Mail Apps on Mobile Devices
Some apps, such as Apple Mail, use the term “Delete” when referring to removing an email account from your device. This refers to deleting the connection to your UConn email on your device. Rest assured, your UConn email account and all contents will remain safe in UConn’s Office 365 servers, and will sync back down to your device once you sign back in.
Office365 Applications
Because 2FA everywhere will enable 2FA within Office365, users may experience oddities and disconnects within all Office365 applications (Outlook, Teams, OneDrive, Word, Excel, etc.) on all their devices. The best way to remedy any complications with Office365 applications after enabling 2FA is to:
Sign out of the application or QUIT/CLOSE the application if you cannot sign out.
Sign back into the application which should prompt 2FA authentication via Duo.
If the user is not prompted for Duo authentication, assistance from the TSC may be necessary to clear their profile from the device in some fashion.
- Opt to “Trust this Device” to not be prompted by Duo for another 30 days on that device.
If a user is met with the following “Stay signed in to all your apps” prompt, despite the “device takeover” wording that we cannot change, this setting will assist them by signing into their other Office applications for them. i.e., if they sign into Outlook and get this prompt, selecting OK will result in them being automatically signed into OneDrive, Teams, Word, etc. when attempting to open the application.
