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Participants in the WebEx room are unable to see my camera feed

  1. If you are using an external USB camera, be sure that it is plugged in. If you know the camera has lights on it, make sure those lights are illuminated.
  2. If the camera is plugged in, or you are using a built in camera, continue below.
  3. Be sure that WebEx is looking for the correct camera by following this help guide. To return to this page, use the link at the bottom of the guide
    Changing Speaker, Microphone, and Camera Options in WebEx
  4. The next step to try is to leave and re-join the WebEx room
  5. After following the guide above, let's continue to diagnose by checking if the camera is recognized by programs other than WebEx

  6. This step will diverge for each operating system:

     If you are on a Windows device

    Open your Start Menu and search for the Camera App. Check to see that this app can detect and use your camera.

     If you are on a Mac OSX device
    • Open your Applications folder from the Dock. Click on the Photobooth icon to open the application. You should see your camera's view now.
    • Check to see if the computer recognizes the camera if the image from the webcam does not appear. Click "Finder" on the dock and click "Utilities."
    • Click the "System Profiler" icon. Click the "USB" entry under the "Hardware" section. The "Built-in iSight" entry should appear under the "USB High-Speed Bus."
     If you are on a Chrome OS device

    Open the Start Menu and search for Camera. Open this app and check that is detects your camera.

  7. If your camera is not detected, please restart your computer. This will reset the internal connection that is used by your integrated webcam and reset the ports used by your external camera.
  8. If your camera is still unresponsive, you may contact the Technology Support Center at 860-486-4357 or email ait@uconn.edu for further help


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