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Faculty, Staff, and Students who are experiencing issues with OneDrive or SharePoint on a computer may follow this guide to reset the OneDrive App. Resetting the app will help to resolve sync issues between your computer and the cloud.

Before following this guide, try following the Sign out of OneDrive guide.

Windows

  1. On your keyboard, press Windows + R to open the Run window.

  2. Copy and paste the follow code into the window:

    %localappdata%\Microsoft\OneDrive\onedrive.exe /reset

    Then click Okay

    If the command above doesn't work, try

    C:\Program Files\Microsoft OneDrive\onedrive.exe /reset

    If the code above doesn't work, try 

    C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset

  3. The OneDrive icon will disappear and then reappear.

  4. Open the OneDrive App and sign in with you UConn email address and NetID password.

    1. Follow this guide if you need help: OneDrive - Windows Desktop Sync

  5. Allow your computer some time to resynchronize itself with the cloud.

  6. Reach out to techsupport@uconn.edu if you continue to have issues after following these steps.

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