In the majority of the support articles on the Knowledge Base, there is a section called Related Articles. This section is populated by a Content by Label macro. The macro surfaces articles that have labels that you specified in the macro. At times, the default settings can return too many results or ones that are not very relevant. You can better focus the macro by refining the labels listed and by adding filters. This article covers how to focus results by adding filters.
Adding The "With Parent" Filter in the Content By Label Macro
All of the instructions here should be followed while in edit mode.
- Left click on the content by label macro. Click Edit.
- In the pop up window, click Add a filter.
- Scroll down and click With Parent.
- It will present a drop down list of articles, but you must type in the name of the parent article for the article you are currently working on.
- When selecting the parent page for the filter, ensure that it says "ITS knowledge Base" right below the name of the page.
- Click Save.
In the example below, "NetID" is the parent article of the article that I was working on, so I selected that as the parent article for the filter.
I was working on "Changing Your NetID Password."
